On-Site Customer Service Representatives Needed!!!

　　Description:

　　Shift 1 = 7am-4pm Mon-Fri

　　Shift 2 = 8am-5pm Mon-Fri

　　Shift 3 = 9am-6pm Mon-Fri

　　All positions will train for 1.5 to 2 weeks Mon-Fri 8am-5pm.

　　The CSR's will make outbound calls related to hail damaged automobiles.

　　They will work in a high volume call center environment making and taking 100 -110 inbound calls from insurance members with damaged automobiles.

　　These calls will last 3-5 mins each.

　　The purpose of the call is to contact an insurance member and help them with their hail claim.

　　These CSR's will schedule an estimate for damage with an adjustor and walk the claimant through the process to get their automobile repaired timely.

　　They will explain the program from estimate, repair scheduling, auto repairs, rental car, etc.

　　Not only will calls me made and received but they will also answer questions via website-chat as well.

　　The client is traditionally busy March-August. This is when their call volume is the highest.

　　Additional Skills & Qualifications:

　　To be successful in this role someone has to be comfortable making and taking 100+ outbound calls per day.

　　The candidate must also be technology savvy - comfortable with dual monitors, multiple web based programs, SMS Chat functions, and working in MS Teams.

　　Education = High School or GED.

　　Prior experience in the auto industry would be ideal = service advisor at a dealership or administrative role at an auto dealer.

　　Prior call center experience or retail customer service handling volume customers in time sensitive environment is ideal.

　　Other call center experience is good as well.

　　Organization skills are key. There are a lot of moving parts with auto claims and insurance companies so staying organized and keeping up with timelines is crucial.

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.