Customer Service Representative

　　Pay Rate: $18.00/HR + Benefits

　　Location: Southfield, Michigan

　　Onsite: Yes 100% Onsite

　　Company Description:

　　We are the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management, and infrastructure development. With strategically located operations across Canada and the United States. We are uniquely equipped to undertake practically any environmental challenge, with unparalleled commitment to safety and customer service.

　　Company Size: 9,000 people providing environmental services to municipal, residential, commercial, institutional, and industrial customers.

　　Tons of services to offer. Southfield is the Michigan HQ (Headquarters) that has all corporate departments.

　　Responsibilities --

　　Answer incoming and make outgoing customer telephone calls: Answer customer calls and emails daily and assist in resolving any questions or concerns in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers

　　Will handle 70+ Calls Per Day (Average handle time is less than 5 minutes per call, then will have 45 seconds to write notes after.

　　Educating customer on waste and recycling rules for trash pickup day.

　　(Each employee is provided 2 binders, that are extremely detailed outlining each city and the garbage/recycling guidelines and city rules).

　　When the customer calls, you just type in the street address number and the city, and then it populates the matches; so you can find their account!

　　Assisting customers with Online Login, Billing, Missed Pickups, Trash Can Delivery, Bulk Item Discarding, Hazardous Waste, and more.

　　Types of calls/inquiries they receive: (Troubleshooting, Cancelling auto pay, Refunds, Missed garbage pickup, Order recycling containers, Ordering carts, Setting up new accounts, Billing questions, Moving questions, Pricing on different.

　　containers/bins, Order/drop off of bins, Damaged bins, Specific item pickup questions (large branches, large furniture items, etc.)

　　Handling Customer Complaints daily.TRAINING SHIFT: M-F 8:00am- 4:00pm

　　AFTER TRAINING SHIFT:

　　Monday-Friday 7:45am-5:00pm

　　One hour lunch, two 15-minute breaks

　　Experience Level:

　　Entry Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.