Customer Service Specialist  

　　Build innovative solutions and design the future . 

　　You can pursue your potential at Tecomet by working with a dedicated team to solve complex challenges, in partnership with industry-leading clients in medical device technology, aerospace, and defense industries. With the backing of our steadfast brand, you can be a part of the next era of manufacturing by bringing bold ideas to life and building products that improve on the status quo. 

　　What’s In It for You:  

　　At Tecomet , we believe that everyone makes a difference and contributes to our overall success. We are a team bound together by pride in our work and dedication to our craft. Our leadership team shares the company’s strategic direction so our workforce can remain informed and attain our internal goals and objectives. 

　　Let’s talk about what we have to offer: 

　　Competitive pay and benefit packages 

　　Health Benefits start on day one 

　　401k available 

　　9 Paid Holidays with 2 Floating Holidays 

　　PTO offered

　　POSITION SUMMARY  

　　The Customer Service Specialist has the primary responsibility of interfacing with and supporting customers and other internal parties managing the order entry and fulfillment processes for assigned customers and Tecomet plants. You will interact with many different areas of the company including Service Account Management, Sales, Planning and Plant Management to drive successful fulfillment and delivery of customer orders.

　　PRINCIPAL RESPONSIBILITIES  

　　Manage contract review process with Service Account Management and Sales 

　　Support or manage quoting process for new and re-quotes 

　　Enter orders into appropriate ERP system(s) 

　　Resolve order related discrepancies with customers

　　Work with Engineering/Materials Management for order fulfillment 

　　Research late deliveries and other related questions

　　Enter sales order for respective customer base as required

　　Work with Sales and with Customers to obtain initial and modified purchase orders as required

　　Put orders on hold/release orders from hold

　　Prepare and send order verification reports

　　close out short and/or shipped sales in ERP system 

　　Coordinate with vendors and sub-vendors for order status and expedite activities 

　　Coordinate Supplier Change Requests internally and with customers 

　　Verify the commercial accuracy of all existing production RFQ's

　　Provide existing production RFQ information to production planning for date confirmation and to Quality for requirement verification

　　Manage RMA process, including tracking returns and issuing credits with Accounting 

　　Generate customer order acknowledgements and other order-related communications 

　　Generate customer-facing reports and correspondence 

　　Participate in Customer Calls

　　Initiate quotes in the appropriate ERP Systems that support NPI projects

　　Contract Review to review accuracy of pricing/revisions/addresses/shipping info

　　Enter PO's, initiate demand scheduling with Planning

　　Confirm commit dates and communicate with Global Program Management and internal teams

　　Build a production ramp plan with GPM input and track performance

　　Work with GPM to transition ownership of new product and customer from GPM to Customer Service.

　　EDUCATION AND EXPERIENCE REQUIRED  

　　At least 3+ years related experience

　　Bachelors degree or equivalent of education and experience preferred

　　REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES  

　　Ability to be professional, proactive, and positive with internal and external customers

　　Ability to write reports and customer correspondence

　　Ability to effectively present information and respond to questions from customers, suppliers, and all levels of internal audiences

　　Strong attention to detail and accuracy

　　Prioritizes and plans work activities

　　Set goals and objectives

　　Develops realistic action plans

　　Works well under pressure and remains flexible to changing demands and schedules

　　Working knowledge of MS Office Products

　　ERP working system knowledge 

　　EXPERIENCE AND EDUCATION PREFERRED  

　　Customer service in manufacturing environment  

　　Bachelor’s degree (B.A. or B.S.) from an accredited four-year college or university  

　　ERP experience 

　　CRM system working knowledge  

　　PHYSICAL DEMANDS  

　　 While performing the duties of this job, the employee could be required to stand.  The employee could frequently be required to walk; use hand to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee could be required to sit; climb or balance and stoop, kneel, crouch, or crawl.   The employee could occasionally lift and or move up to 50 pounds. Specific vision abilities required by the job could include close vision, distance vision, peripheral vision and ability to adjust focus. Workers exposed to the production floor could be frequently exposed to fumes or airborne particles, moving mechanical parts and vibration, and moderate to loud noise conditions. 

　　Tecomet , Inc is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.