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CA-CUSTOMER CARE REP
CA-CUSTOMER CARE REP-March 2024
Kenosha
Mar 28, 2026
About CA-CUSTOMER CARE REP

  Customer Service Specialist  

   

  Build innovative solutions and design the future . 

  You can pursue your potential at Tecomet by working with a dedicated team to solve complex challenges, in partnership with industry-leading clients in medical device technology, aerospace, and defense industries. With the backing of our steadfast brand, you can be a part of the next era of manufacturing by bringing bold ideas to life and building products that improve on the status quo. 

     

  What’s In It for You:  

  At Tecomet , we believe that everyone makes a difference and contributes to our overall success. We are a team bound together by pride in our work and dedication to our craft. Our leadership team shares the company’s strategic direction so our workforce can remain informed and attain our internal goals and objectives. 

   

  Let’s talk about what we have to offer: 

  Competitive pay and benefit packages 

  Health Benefits start on day one 

  401k available 

  9 Paid Holidays with 2 Floating Holidays 

  PTO offered

  POSITION SUMMARY  

  The Customer Service Specialist has the primary responsibility of interfacing with and supporting customers and other internal parties managing the order entry and fulfillment processes for assigned customers and Tecomet plants. You will interact with many different areas of the company including Service Account Management, Sales, Planning and Plant Management to drive successful fulfillment and delivery of customer orders.

  PRINCIPAL RESPONSIBILITIES  

  Manage contract review process with Service Account Management and Sales 

  Support or manage quoting process for new and re-quotes 

  Enter orders into appropriate ERP system(s) 

  Resolve order related discrepancies with customers

  Work with Engineering/Materials Management for order fulfillment 

  Research late deliveries and other related questions

  Enter sales order for respective customer base as required

  Work with Sales and with Customers to obtain initial and modified purchase orders as required

  Put orders on hold/release orders from hold

  Prepare and send order verification reports

  close out short and/or shipped sales in ERP system 

  Coordinate with vendors and sub-vendors for order status and expedite activities 

  Coordinate Supplier Change Requests internally and with customers 

  Verify the commercial accuracy of all existing production RFQ's

  Provide existing production RFQ information to production planning for date confirmation and to Quality for requirement verification

  Manage RMA process, including tracking returns and issuing credits with Accounting 

  Generate customer order acknowledgements and other order-related communications 

  Generate customer-facing reports and correspondence 

  Participate in Customer Calls

  Initiate quotes in the appropriate ERP Systems that support NPI projects

  Contract Review to review accuracy of pricing/revisions/addresses/shipping info

  Enter PO's, initiate demand scheduling with Planning

  Confirm commit dates and communicate with Global Program Management and internal teams

  Build a production ramp plan with GPM input and track performance

  Work with GPM to transition ownership of new product and customer from GPM to Customer Service.

   

  EDUCATION AND EXPERIENCE REQUIRED  

  At least 3+ years related experience

  Bachelors degree or equivalent of education and experience preferred

  REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES  

  Ability to be professional, proactive, and positive with internal and external customers

  Ability to write reports and customer correspondence

  Ability to effectively present information and respond to questions from customers, suppliers, and all levels of internal audiences

  Strong attention to detail and accuracy

  Prioritizes and plans work activities

  Set goals and objectives

  Develops realistic action plans

  Works well under pressure and remains flexible to changing demands and schedules

  Working knowledge of MS Office Products

  ERP working system knowledge 

  EXPERIENCE AND EDUCATION PREFERRED  

  Customer service in manufacturing environment  

  Bachelor’s degree (B.A. or B.S.) from an accredited four-year college or university  

  ERP experience 

  CRM system working knowledge  

  PHYSICAL DEMANDS  

   While performing the duties of this job, the employee could be required to stand.  The employee could frequently be required to walk; use hand to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee could be required to sit; climb or balance and stoop, kneel, crouch, or crawl.   The employee could occasionally lift and or move up to 50 pounds. Specific vision abilities required by the job could include close vision, distance vision, peripheral vision and ability to adjust focus. Workers exposed to the production floor could be frequently exposed to fumes or airborne particles, moving mechanical parts and vibration, and moderate to loud noise conditions. 

   

   

  Tecomet , Inc is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws. 

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