The Business Systems Analyst II is accountable for completing advanced systems development, quality assurance, and day to day operational tasks in support of ongoing benefits administration delivery, both internally and externally to clients within their portfolio of clients/ aligned pod. They ensure that all work delivered to the client is configured accurately per the system requirements, both for their own tasks and any BSA I task that they are assigned to oversee, including assigned Annual Enrollment configuration responsibilities and dual year tasks. They should also show self-management of task prioritization, identify and communicate competing priorities with all stakeholders, identify risks within a reasonable time frame to not jeopardize deadlines, and independently reach out for assistance.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES

　　Manage, execute and track assigned client deliverables by maintaining and using processing guides according to processing calendar, and use process tracking system daily to ensure adherence to client SLAs (Service Level Agreement)Work closely with the Shared Services teams (ASOPS, BPSS, Service Center) to deliver quality results of ancillary servicesAnalyze and understand client requirements for the execution of implementation, Annual Enrollment and ongoing changesCreate, execute, and maintain accurate and detailed test plans (unit, function, integration, and regression) for all new system functionality testingLeverage technology to automate ongoing processes and create the most efficient and stable delivery of services to clientsResponsible for issue research, resolution, root cause analysis, system audits and advanced system configuration with senior supportResearch and analyze cases, putting in place solutions to address root cause with the intent to reduce ongoing case volume and effectively prevent reoccurring system issuesPossess advanced knowledge and understanding of current system functionality; escalate gaps in functionality, as appropriateResponsible for key dashboard items, including change management tickets, case management, issue trending, and data checksResponsible for clear documentation of processing guides and technical documentationContribute to client satisfaction through quality work product and provide timely internal and external responsesWork with managers and client teams to support timely provision migrations for aligned clientsRecord time accurately in accordance with stated deadlines to the correct project and category to ensure that scope, cost and resources allocation per project can be calculatedParticipate in internal and external meetings with client and third party vendorsResponsible for serving as a backup for the BSA ISupport BSA I through onboarding and knowledge growth  

　　Perform other duties as assigned  

　　REQUIRED SKILLS AND ABILITIES

　　Intermediate level skills required in MS Excel, Critical Thinking and Attention to DetailContinuously builds Health and Welfare domain knowledgeIntermediate level of SQL proficiency  

　　In order to be successful in the above mentioned responsibilities, experience in the following skills are required:

　　Confluence, CRM, JIRA, MS SQL, MS ExcelBusiness Acumen, Coaching, Data Analytics, Deductive Reasoning, Process Improvement, Requirement Implementation, Requirements Interpretation, Research, Risk Management, Root Cause Analysis, Technical Documentation, Test Planning, Testing MethodologyAccountability, Adaptability, Attention to Detail, Collaboration, Conflict Resolution, Critical Thinking, Customer Orientation, Emotional Intelligence, Learning Agility, Listening, Organizational Skills, Prioritization, Problem Solving, Responsiveness, Teamwork, Time Management, Verbal and Written Communication  

　　KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS

　　Bachelor’s degree preferred but not requiredIn lieu of Bachelor’s degree, equivalent years of experience in business analytics, management information systems, human resources management, benefits administration or a related field2+ years of external experience as a Business Analyst or Systems Analyst1+ year of experience as a Business Systems Analyst at Empyrean  

　　Domain experience in health insurance and/or benefit administration is a plusExperience with MS Excel requiredExperience with SQL and a working knowledge of relational database systems preferredDemonstrated analytic and design capabilitiesKnowledge of case or ticket management systems such as CRM or Atlassian JIRAUnderstanding of testing methodology and test planningSolid understanding of technology platform in terms of configuration and day to day functionality, business processes and capabilitiesOr, any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered

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