EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.

　　Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

　　Summary

　　Custom Truck One Source is a growing company seeking a Business Systems Analyst with experience evaluating current operational processes, designing IT solutions to improve these processes, and efficiently integrating processes between systems. Partnering with operations and other IT resources to integrate Production and Manufacturing process workflows between the ERP (Infor M3), Salesforce, and other downstream systems will be an integral part of the role. The Business Systems Analyst will also be responsible for designing and integrating supplemental applications or processes that support not only Production and Manufacturing, but the overall business goals.

　　The Business Systems Analyst will report directly to the Manager of the Business Systems Analyst group and will be responsible for both the daily operations and the ongoing improvement of the company’s core business software applications, which include but not limited to Infor M3, Salesforce, SharePoint, Rentalman, PowerBI, and supplemental ERP applications.

　　Essential Duties and Responsibilities

　　Gather intelligence from business owners regarding needs and future growth.

　　Ability to take business requirements gathered and develop best practice process design solutions.

　　Partner with business process owners, application directors, and developers to ensure each project meets a specific need and resolves successfully.

　　Evaluate, test, and recommend new opportunities for enhancing our software, hardware, and IT processes.

　　Ability to write business process workflows, design documents and test scripts.

　　Identify, design, document, and implement process improvements for business functions.

　　Coordinate application release updates with vendor and business users.

　　Ensure compliance with corporate standards.

　　Plan, test, implement, and troubleshoot software upgrades.

　　Develop high quality functional, technical, and end user training documentation.

　　Develop help desk knowledge base articles to support business processes, applications, and the ongoing use of these applications.

　　Work directly with other IT teams to resolve technical issues.

　　Provide timely status reports by application or processes as needed.

　　Working collaboratively with internal technical and project teams.

　　Ability to work as part of an Agile and highly collaborative project team.

　　Liaise with the IT Leadership and Project Management Organization for prioritization of requests.

　　Other duties as assigned.

　　Required Skills and Qualifications

　　Minimum of 3 years of experience in working with multi-site operational and technical teams. Good information technology acumen that is easily translated and communicated to business users. General understanding of technology as it relates to user interfaces, workflows, cloud, data warehouse, reporting and analytical tools.

　　Excellent Communication Skills

　　Excellent Analytical Skills

　　Preferred Skills and Qualifications

　　Education - Bachelor's degree from an accredited four-year College or university preferred.

　　Emotionally Intelligent – empathetic, able to understand the points of views of others, able to relate well to many kinds of people.

　　Problem Solving - Identifies and resolves problems in a timely manner; Gathers information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

　　Communication – Strong communicator and collaborator. Excellent oral and written communication skills.

　　Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.

　　Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

　　Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

　　Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Presents ideas and information in a manner that gets others' attention

　　Working Conditions

　　The employee must be willing to work as part of a hybrid in the office and remote schedule.

　　Work between an office and plant environment with Exposure to varying degrees of temperatures and noise.

　　Ability to travel up to 10% including overnight stays

　　Physical Requirements

　　Sitting, standing, and walking

　　Attendance - The ability to workas scheduled with punctual attendance, Monday-Friday, plus any additional hours/days necessary to meet business demands

　　Occasionally lift and/or move up to 25 pounds.

　　This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

　　BENEFITS

　　401(k) with Employer Match

　　Competitive Health Care

　　Dental, Vision, and Life Insurance

　　Paid Vacation, Sick and Holidays

　　STD/ LTD

　　Partner Discounts

　　Investment in Employee Development

　　Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.