BUSINESS SUPPORT ASSOCIATE

　　Job ID: 42779

　　Job Category: Policy, Planning & Research

　　Division & Section: Toronto Water, TW Strategic Planning & Workforce Dev

　　Work Location: 275 Merton Street, Toronto

　　Job Type & Duration: Full-time, Permanent Vacancy

　　Salary: $72,407.00 - $89,713.00

　　Shift Information: Monday to Friday, 35 hours per week

　　Affiliation: Non-Union

　　Number of Positions Open: 2

　　Posting Period: 19-Jan-2024 to 02-Feb-2024

　　Job Summary:

　　Assist the Senior Analyst and Business Management Analysts and carry out assigned projects in support of the business implementation objectives and assist with the identification, research, analysis and implementation of business solutions.

　　Major Responsibilities:

　　Conducts research into a wide range of municipal issues and various assigned areas ensuring that such research takes into account developments within the field, corporate policies and practices, legislation, budgets and initiatives by other levels of government.

　　Collects, consolidates and analyzes information from various sources and systems, and prepares reports and presentations to support various activities.

　　Coordinates various projects and programs to ensure quality and consistency.

　　Coordinates and assists with facilitating meetings and workshops with divisional or stakeholder groups to support business objectives.

　　Provides support to Senior Analyst and Business Management Analysts in the initial phases of projects and programs with respect to creation of new service planning processes and subsequent business case submissions such as service/staff reductions, business performance objectives/measures, grant/funding submissions, etc.

　　Implements detailed plans and recommends policies/procedures regarding program specific requirements.

　　Assists with monitoring all key committee, board and council meetings to ensure the Division is aware of all relevant information and planning needs for various projects.

　　Serves as a liaison between various City divisions to represents the Division in various meetings, workshops, and communications.

　　Provides program support duties for the Division including coordinating meetings, processing and preparing of forms and correspondence, input of data, and maintenance of program documentation including tracking information to create and identify efficiencies and for audit purposes.

　　Contributes to business/service improvement and achievement by gathering, detailing and documenting business requirements in a format that is useful to the business area experts and related stakeholders.

　　Provides support in the development of proposed organizational, service delivery and performance models that are under review.

　　Prepares comprehensive reports, briefing documents and correspondence on a variety of issues in support of the Division and recommends changes in business methods and processes including appropriate staffing levels, resource allocation, organizational design and alternative service delivery options.

　　Provides confidential staffing and labour relations assistance for the Division. Supports service and workforce rationalization initiatives.

　　Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.

　　Other duties as assigned

　　Key Qualifications:

　　Post secondary education in Public and/or Business Administration, Business Management, data analysis and/or a discipline pertinent to the position

　　Strong business writing, analytical, research, organizational and problem-solving skills, critical thinking, judgement, and political awareness to effectively work in a unionized governmental environment.

　　Some experience with manipulating and analyzing datasets to formulate solutions, recommendations, and track metrics, impacts, trends, etc.

　　Experience in preparing reports, data spreadsheets and developing presentation materials utilizing a variety of software products such as Microsoft Office Suite (Word, Excel, Visio and PowerPoint)

　　General knowledge of business planning and methods, project-based work and a willingness to expand and learn new skill-sets

　　Excellent interpersonal, written and verbal communication skills

　　Ability to manage and prioritize a variety of tasks

　　Ability to work within a team-based environment

　　Note To Current City of Toronto Employees

　　City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs. To be considered for this job posting, you must indicate that you are a "Current City of Toronto employee" on the on-line application form, and provide your "Employee Number".

　　Equity, Diversity and Inclusion

　　The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .

　　Accommodation

　　The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .