Embark on a transformative journey with our Sales Enablement and Operations Team, where every challenge is an opportunity, and every success is a collective win. Picture yourself at the forefront of a dynamic group that thrives on innovation and collaboration. Here, you are not just a member but a key player in a team that values your unique talents and empowers you to excel. Together, we redefine what's possible and your impact extends beyond personal achievement to contribute to the success of the entire Sales Enablement and Operations family.

　　You will be part of a selected WE Business Mangement and Strategic Programs Team that helps businesses achieve their business goals through well executed programs. Key to the role is the ability to drive actionable outcomes, guide and optimize programs that spans across multiple solution area and functions.

　　As a pivotal member of our Team, your role involves driving and orchestrating programs to grow our business and footprint faster in Western Europe. You will be engaged in designing and managing programs from pilots, to the identificaiton of successful patterns and actions to supporting development of plans that replicate these strategies across other sub-regions of Western Europe. You will measure success through increase of meaningful billers in our managed account base, Revenue Footprint expansion and diversification of portfolio.

　　This opportunity will allow you to accelerate your career growth by immersing yourself in the intricacies of managing programs in a multifacet organization while developing your influencing skills. You will develop deep business acumen as you will cooperate with multiple stakeholders to maximize strategy pursued, aligning company resources to optimized business results. Additionally, embrace the flexibility of our work environment, with opportunities to work partially or from your home, ensuring a work-life balance that suits your needs and enhances your overall job satisfaction.

　　Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

　　Responsibilities

　　Business Program Planning and Design

　　· Performs program landscape research and analysis (e.g., internal and/or external market, sales, delivery), and examines business (e.g., customer feedback and expectations) trends to identify audience size and program scope, stay current, agile, and competitive, and contribute to programs impacting the broader unit. Demonstrates thought leadership in contributing to overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and develops mitigation plans impacting the broader unit.

　　· Identifies and scopes opportunities to develop new programs and improve current ones impacting the broader unit. Leads the identification and resolution of root problems (e.g., root-cause analysis) and the definition of the program strategy. Gathers program requirements, identifies resource needs, creates the project plan and targets, and works across teams to align on the plan of record. Improves the operations of existing programs by applying industry methodology, defining highly complex program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Drives clarity in highly complex program issues and strives for simplification..

　　· Leads others who work with cross-functional stakeholders to design highly complex programs from initiation to delivery, independently. Provides expertise to produce collateral to incorporate stakeholder needs and ensure the business objectives are met.

　　· Leads the defining and tracking of success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, and effectiveness for the program.

　　Business Program Excellence and Execution

　　· Shares best practices to define and execute on landing and communication plans, such as the target audience(s) and communication strategy. Leads the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Leads others to work across teams to ensure all program requirements are understood and can be met.

　　· Shares expertise to evangelize highly complex programs to stakeholders, partners, and customers to gain buy in. Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact. Leads others to adapt communication style and storytelling strategy according to audience and business needs.

　　Business Program Management

　　· Leads a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for highly complex programs. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes. Establishes objectives and success criteria for the project in an inclusive, collaborative manner with all stakeholders.

　　· Provides insight to lead others to understand mapping or how people, process, technology, and systems work and impact one another. Leads the collaboration including leveraging other teams to ensure program processes are rigorous and executed efficiently. Develops processes around scope and scheduled changes for programs impacting the broader unit, and communicates them to stakeholders. Recognizes process gaps/inefficiencies and drives strategies for optimization.

　　Business Program Evaluation and Improvement

　　· Provides insight to cost-benefit analyses to examine performance to value drivers (e.g.return on investment [ROI]). Runs rhythms regularly to identify what is working and what is not, and makes improvements accordingly.

　　· Provides insight to collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Indicators [KPIs]) and uses scorecards and dashboards to monitor highly complex programs and ensure all activities align with business and program objectives. Leads the synthesis of data analytics (e.g., scenario analyses) to derive insights that help identify current and future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned that impact the broader unit.

　　· Utilizes direction and strategy from leadership to advocate and influence sponsorship regarding business area of expertise in order to create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Leads the definition of the vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Ensures buy in and adoption of the new program or change by others in the organization. Leads others to develop the collateral required to enable key stakeholders and others to be on board. Leads the training, reskilling, and mapping of individuals in partnership with Human Resources, if required.

　　Qualifications

　　Required/Minimum Qualifications (RQs/MQs) .

　　• Previous sales or go to market management experience

　　• Experience in managing cross-country programs

　　• Bachelor's Degree in Business, Operations, Finance or related field AND several years of work experience in program management, process management, process improvement

　　o OR equivalent experience.

　　• Solid stakeholders management experience

　　• Good communication skills

　　Additional or Preferred Qualifications (PQs)

　　• International experiecences.

　　• Solid experience using data to drive business outcomes or inform business decisions.

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .