Business Development Coordinator -Service  Every employee with Thompson Buick GMC Cadillac is absolutely critical to its success. Thompson Buick GMC Cadillac has been in business since 1956. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team! Benefits * Medical and Dental * 401K Plan * HSA * Paid time off and vacation * Growth opportunities * Paid Training * Employee vehicle purchase plans * Family owned and operated * Long term job security * Flexible Work Schedule * Saturday Lunches * Discounts on products and services * Short and Long Term disability Responsibilities * Answer customer calls and establish follows-up with service appointments * Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates * Provide customers with initial product information & direct them to the appropriate dealership resources * Present initial financing options based on customer needs * Follow up with leads that are not ready to make an appointment or no-show * Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management * Utilize CRM tracking system daily Qualifications * At least one previous role based in strong customer service experience * Team player attitude * Prompt and courteous * Enthusiastic personality * Must have strong computer skills * Willing to submit to a pre-employment background check & drug screen