Hendrick Honda of Charleston

　　Location: 1539 Savannah Hwy, Charleston, South Carolina 29407

　　Essential Duties and Responsibilities include the following:

　　Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.

　　Log all customer comments into Dealership Management System

　　Schedule follow-up contact if no appointment is made in Dealership Management System

　　Confirm scheduled appointments with future customers.

　　Post scheduled appointments on appointment board in the Business Development Center.

　　Re-schedule “no-show” customer appointments.

　　Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.

　　Maintain and update customer changes in database.

　　Contact current customer base on current marketing incentives.

　　Respond to customer website request (internet inquiries).

　　Contact internet clients via e-mail and phone to schedule a sales or service appointment.

　　Notify necessary departments to inform of appointments set.

　　Forward any customer concerns to the correct department Manager and follow-up.

　　Maintains CSI at or above Company standards

　　Maintains an organized, clean and safe work area

　　Participates in required training

　　Follows Safeguards rules and regulations.

　　Demonstrates the Company’s Core Values

　　Maintains accurate timekeeping record in timekeeping system.

　　Complies with Company policies and procedures

　　Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

　　Other duties as assigned

　　Qualifications:

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

　　Desired Education:

　　High School Diploma

　　Desired Work Experience:

　　up to 3 years

　　Education/Work Experience:

　　Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction.

　　Certificates and Licenses:

　　o Valid Driver’s License

　　Computer Skills:

　　Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.

　　This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

　　Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.

　　Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent. Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization. At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made. Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.

　　The Hendrick name is synonymous with winning, at the dealership and on the race track. We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits. The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.