Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

　　Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

　　 Position Summary

　　Do you want to use your skills to make an impact on a team? CVS Health, Inc., a Fortune 6 company, has an exciting opportunity for a Business Analytics Senior Manager. This role is responsible for connecting and using complex datasets to produce data driven analysis in response to inquiries from Senior leadership. You will also be responsible for building the datasets that serve as the foundation for our reporting, so a strong working knowledge of SQL and relational data structure is critical. You will also analyze end-to-end call flow to both proactively and reactively identify issues and opportunities for call efficiency and streamlining.

　　There is also a process improvement component to this role, you will pursue and support various automation and process improvement activities to develop stronger capability within the department and a more efficient use of resources. You will have a high degree of visibility with a direct line of communication to Executive leadership. You will often be relied upon to influence the actions of Executive and Senior leadership by making data-driven recommendations, so being able to effectively communicate complex data and analysis is critical to this role.

　　This is a work from home opportunity from any location within the United States.

　　 Required Qualifications 7 years of experience in conducting data-driven process improvement exercises with a working knowledge of DMAIC and Six Sigma best practices7 years of experience producing in depth data-driven analysis with large datasets7 years of experience communicating complex data analysis to senior leadership5 years of experience using advanced Excel features (pivot tables, embedded queries, macros, etc.)5 years of experience working with SQL and relational databases3 years of experience in a call center environment with working knowledge of standard metrics such as ASA, ABN, TSF, AHT, Occupancy, and Shrinkage Preferred Qualifications Six Sigma Green Belt or higherPrevious experience with data science, AI, and machine learning. Education Master's Degree or Bachelor's Degree preferred.Equivalent combination of education and experience will be considered.Pay Range

　　The typical pay range for this role is:

　　$75,400.00 - $162,700.00

　　This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

　　In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

　　For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

　　CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

　　You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

　　CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through [email protected] If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.