FirstEnergy at a GlanceWe are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.About the OpportunityThis is an open position with FirstEnergy Services Company, a subsidiary of FirstEnergy Corp. [FEU]The positions of Business Analysts are within the Transmission and Substation Design group and the roles and responsibilities will vary slightly for each group. All roles require an individual to be self-directed with a strong ability to quickly grasp the various processes necessary for FirstEnergy transmission and substation projects.The selected candidate must be able to work with a wide variety of departments, including Project Management, Regional Operating Companies, FE Fiber Team, Corporate Joint Use, Billing, and Project Process Controls. Responsibilities for this role may include coordinating multiple projects or being tasked to focus on data analysis and entry, task tracking, engineering support, process refinement, and maintaining external communications protocols and resources such as SharePoint and Design Bulletins. Additionally, the analyst may be tasked with developing Power Bl dashboards that will support strategic initiatives, resource management, variance analysis, trends, and project status, data analysis, project management, and process improvement.The selected candidate must demonstrate a solid commitment to FirstEnergy Core Values and Behaviors, including all aspects of safety according to company policies and procedures. All candidates will be expected to support FE storm response efforts and additional duties as needed.Responsibilities include:Conducting in-depth strategic research, analyzing data, interpreting results, and providing solutionsActively seeking ways to overcome challenges and add value within scope of assignmentsRecommending and implementing solutions to complex issues and assignmentsDeveloping process improvements for moderately complex work processes and/or projectsTrack & follow-up on a high volume of joint-use and customer engineering requestsDrafting and sending formal responses to customersCoordinate with Scoping & Estimating to provide cost estimates to customersDevelop & maintain an active request metric for monthly management reviewAnticipate and deliver consistent results with the ability to work independently, focused on committed deadlinesEstablish and maintain database support for standards, materials, procedures, designs, and associated standard technical contentSupport communication across business units regarding project and task needsProvide analytical support to engineering and design staff.Maintain entries and data within the standard materials database or similar catalogues of materialsQualifications include:Two or 4-year degree in Business or a related field is required. An advanced degree or professional certification is preferred. Consideration may be given to applicants having a business background in lieu of a college degree with up to 2-5 years of related experience.Related experience includes: Customer Service, Finance, Supply Chain, Transmission, Distribution, engineering support, database management, materials management/organization, and data analysis/entry.This position may utilize several applications such as TAMI, GIS View, SPANS, CREWS, SAP, Microsoft Office tools; including Excel, Power