Provide business function support in various power delivery settings.

　　High school diploma with minimum of 5 years experience in specific area of expertise.

　　Familiarity with power companies a plus.

　　Provide clerical and some administrative support.

　　Utilize PC and mainframe applications, such as Microsoft Office, People Soft, Time, EERS, and PassPort proficiently.

　　Develop customized reports provided by integrated systems, including Passport, PeopleSoft, Impromptu, etc, and MS Office applications.

　　Use oral and written skills to present information.

　　Experienced with CRM systems, Microsoft Office programs like Excel/Word, SQL (preferred but not required)

　　Strong written/verbal communication skills

　　Ability to work with teammates and autonomously

　　Keen attention to detail

　　Intermediate or advanced analysis/critical thinking skills

　　Experience with issue resolution

　　Strong time management/prioritization skills (work is fast paced and highly time sensitive)

　　Adaptable to processes or systems changes

　　Able to provide a positive service experience to internal stakeholders (the role is internal/Ops and not customer facing)

　　General:

　　Takes initiative, flexible, willing, positive attitude

　　Looking for an analyst to join the C&I Billing team :

　　Will be addressing internal/external customer inquiries

　　Must have proficient experience with Office programs and preferred to have experience with SQL and PowerBI

　　Preferred that they have retail energy experience, energy experience or experience with EDI Transactions

　　Requirements:

　　Bachelors or a combined total of 4+ years of post grad education and experience

　　Professional written and verbal communication

　　Customer Service Orientation

　　Must be able to work independently, be organized, have experience resolving issues and be adaptable to organizational/systemic change

　　As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.