This job was posted by https://www.arjoblink.arkansas.gov : For moreinformation, please see: https://www.arjoblink.arkansas.gov/jobs/4086919Ritter Communications has been at the forefront of the localcommunications industry for more than a century. We began providingtelephone service in Northeast Arkansas in 1906. Since then, Ritter hasbecome a regional telecommunications provider delivering a broad andcompetitive range of communications products and services to businessesand residents in Northeast and North Central Arkansas and WestTennessee. By providing our Business Services customers with the mostinnovative and integrated technology and services, we\'re dedicated toreducing their costs and maximizing their profits with customizedconnectivity solutions. Our Residential Services customers enjoylightning fast Internet speeds, cable TV and HDTV and reliable local andlong distance phone service. Our services are delivered and supported bya dependable team of local industry experts.

　　We are looking for an experienced Business Account Representative tojoin our Customer Care team!

　　General Summary:

　　Our Business Account Representative serves as a primary point of contactfor business customers. This role is responsible for placing orders withvendors, overseeing installation of products and services, and ensuringcustomer satisfaction and support through direct contact with customers.The Business Account Representative consistently delivers high-qualityservices to internal and external clients.

　　Essential Job Functions:

　　Places orders with telecommunications companies and long distanceproviders in order to provide integrated business services;

　　Serves as a subject matter expert regarding services and productsprovided to business customers, such as Web hosting, email hosting, databackup, internet service, phone service, phone systems and email;

　　Creates and executes project work plans and revises as appropriate tomeet changing needs and requirements, keeping all team members and uppermanagement informed of the project\'s current status;

　　Manages day-to-day operational aspects of a project and scope;

　　Effectively communicates with the Service Technician group to ensureservice and products are installed in a timely manner and workingproperly when the project is completed; Understands how to communicatedifficult/sensitive information tactfully;

　　Provides customer service by assisting customers with new servicerequests, billing inquires, repair issues, and account changes;

　　Anticipates client needs and proposes alternative technical solutions;

　　Develops relationships with business clients through personal contact;

　　Serves as a brand ambassador for the company through involvement inlocal organizations;

　　Assists with directory compilation by updating directory information asappropriate;

　　Prepares purchase orders for customer premise equipment;

　　Coordinates on time delivery of customer premise equipment to job sitesfor installation;

　　Enters all customers billing information into billing software;

　　Conducts onsite visits to customer sites during the discovery,development, and ongoing support stages of the business relationship;

　　Travels to customer sites, project areas, business related events, andother Ritter Communications locations as required;

　　Performs all other related duties as assigned by Business CustomerService Supervisor.

　　Knowledge, Skills, and Abilities:

　　Knowledge of general office practices and procedures;

　　Knowledge of company policies and procedures;

　　Knowledge of company products and services;

　　Knowledge of telephony and data services to create proposals andcoordinate installations;

　　Knowledge of written communication practices, procedures and formats;

　　Knowledge of GUI software applications, i.e. billing systems, accountingsystems, and vendor order systems (i.e. AT&T and long distanceprovider);

　　Knowledge of various operating systems, Word, Excel, Explorer andOutlook;

　　Skill in identifying problems and resolutions;

　　Skills in prioritizing and completing multiple projects;

　　Skill in operating various office equipment such as a personal computer,copier, fax, and telephone systems;

　　Skill in oral and written communication;

　　Ability to communicate with customers, co-workers, and various businesscontacts in a professional and courteous manner;

　　Ability to pay close attention to detail;

　　Ability to work with frequent interruptions;

　　Ability to follow written and oral instructions;

　　Ability to work independently;

　　Ability to effectively function as a team player;

　　Ability to travel for business requirements; must possess a validDriver\'s License with a satisfactory driving record.

　　Education and Experience:

　　Bachelor\'s Degree or equivalent customer service work experiencerequired.

　　Ritter Communications is an equal opportunity and affirmative actionemployer; all qualified applicants will receive consideration foremployment without regards to sex, gender identity, sexual orientation,race, color, religion, national origin, disability, protected Veteranstatus, age, or any other characteristic protected by law.

　　We strive to maintain a drug-free workplace.

　　We offer competitive compensation and an outstanding benefits packageincluding health, dental, vision, cancer, accident and life insurance,short-term and l