Position: Branch Operations Manager

　　Reports to: Region General Manager

　　Status: Fulltime, salary exempt

　　ESSENTIAL FUNCTIONS – Responsibilities include and are not limited to:

　　Oversee the day to day operations of the designated branch.

　　Conduct the day to day dispatching of service installs, repairs and cleanings to customers throughout the designated market.

　　Consistently render the best customer satisfaction to the public, through a well-trained staff, and product availability.

　　Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when necessary.

　　Must productively multitask and efficiently navigate industry specific software.

　　Promote a culture of safety on a daily basis through trainings, providing information and knowledge to employees about DEC and environmental safety measures and procedures; making sure employees follow all DOT, DEC and company compliance 100% of the time.

　　Manage all noted deficiencies and ensuring immediate action is taken to resolve the deficiency.

　　Perform weekly inspections/walk through of your designated fleet.

　　Manage and maintain maintenance records and the timely service of designated equipment 100% of the time.

　　Manage and maintain daily exception report.

　　Manage truck and vehicle maintenance record to ensure that all vehicles adhere to company policies and procedures.

　　Maintain customer database with current information.

　　Conduct clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.

　　Provide oneself with a reliable means of transportation to and from work and the ability to be reached by telephone.

　　Must be able to remain in a stationary position 90% of the time.

　　Adhere to company policies and procedures 100% of the time

　　Possess a valid driver’s license and ability to obtain a valid CDL with additional endorsements preferred.

　　RESPONSIBILITIES – Responsibilities include and are not limited to:

　　Take incoming customer calls and dispatch in a timely basis including after hours and weekends for both drivers and service technicians.

　　Ensure that all pre and post trip inspections and compliance measures are being done in accordance with State, Federal and companywide policies.

　　Create dispatch ticket for all service calls and respond to all messages left overnight.

　　Manage and maintain the on call schedule for the drivers and service technicians.

　　Communicate and follow up on all pending and recommended service work with customers.

　　Review, maintain and renew annual service agreement in accordance to company policy.

　　Maintain customer history files in database.

　　Prepare paperwork for all manufacture warranty parts.

　　Maintain service invoice log and update service database from service ticket

　　Maintain on call schedule, to include 1st on call and stand by driver.

　　Manage driver timecards by comparing them to daily delivery tickets.

　　Ensure the economic use of company supplies, resources and assets.

　　Comply with company dress code 100% of the time.

　　Maintain confidentiality 100% of the time in regards to customer and company information.

　　Perform work functions within all safety guidelines at all times.

　　Reports to work with minimal absenteeism or tardiness.

　　Attend job related training and informational seminars as requested.

　　Performs other job related activities and special projects as assigned.

　　QUALIFICATIONS – Qualifications include and are not limited to:

　　Must be self-motivated, self-starter, results driven individual with a high degree of accuracy and attention to detail.

　　Knowledge of heating and ventilation equipment preferred.

　　Proficiency in Microsoft Office Suite.

　　2-5 years industry specific experience preferred.

　　Possess a high school/vocational school diploma or G.E.D. and related certification.

　　CTEP qualifications-if not currently certified will need to obtain within 1 year of employment and maintain these certifications.