Description

　　Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

　　A Brief Overview

　　An Assistant Branch Manager oversees branch operations in conjunction with the Branch Manager and Bank Officers. An Assistant Branch Manager is responsible for leading, managing, and coaching a team of employees to meet sales goals, operational objectives, and to create an excellent customer service experience. An Assistant Branch Manager is expected to assist with leading a successful branch by cultivating business and customer relationships.

　　What you will do

　　Oversees operational processes and approves transactions and exceptions

　　Ensures a positive and engaging experience for customers and employees

　　Resolves escalated customer issues and complaints

　　Ensures operations are compliant with regulations and internal policies

　　Leads in-branch customer engagement and development to achieve product sales and growth

　　Oversees employee development including operations training, product knowledge, customer service, etc

　　Oversees branch security and safety, may include training other employees

　　Opens and closes the bank on his or her own, consistent with security policy

　　Operates the branch in absence of officers and branch managers, when necessary and consistent with security policy

　　Ensures proper branch coverage and scheduling

　　Ensures professional development of staff

　　Manages premises and facilities

　　Works with branch manager to accomplish goals and objectives

　　Prepares and conducts employee reviews (including disciplinary notices)

　　Oversees hiring and placement of staff

　　Oversees management reporting and data tracking

　　Assists in the promotion of market-wide initiatives

　　All other duties as assigned based on branch/market needs

　　Performs other duties and projects as assigned

　　Understands and complies with all provisions of the Safety in the Workplace policy

　　Hours can vary from 35-40/week.

　　Supervises the work of a group of direct reports. Responsible for performance management and evaluations; hiring and staffing, scheduling. Enforces policies and procedures. Directs day-to-day work of employees, through supervision of lead staff or directly. Supervisory responsibilities may be limited to a specific shift or a portion of a function, facility or location. May assist with training and payroll. Coaches and develops staff.

　　Minimum Requirements

　　Typically requires a minimum of 2-3 years of related experience, including experience as a SupervisorPreferred Requirements

　　Personnel management experience

　　Proven leadership skills

　　Strong problem-solving skills

　　Knowledge, Skills, and Abilities

　　Exhibit skills in these categories:

　　Leadership

　　Ability to multi-task

　　Decision-making

　　Compliance

　　New Accounts

　　Teller functions

　　Bank policies

　　Human resources

　　Customer service

　　Relationship building with customers

　　Developing employees

　　Communication both verbal and written

　　Product and process knowledge

　　Working Conditions and Physical Requirements

　　Frequently remains stationary throughout a typical business day

　　Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

　　Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms

　　Occasionally positions self to access drawers and shelves of various heights

　　Frequently reaches for and handles paperwork and files

　　Constantly communicates with customers, coworkers, and management in-person and on the phone

　　Must be able to exchange accurate information

　　Salary Range

　　$26.30 Per Hour to $43.90 Per Hour

　　Statement of Benefits

　　FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

　　This Job may be eligible for the:

　　New Accounts Cross-Sell Queue Incentive PlanFirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

　　This job opportunity is expected to close on January 30, 2024

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)