It's a great time to join AAA The Auto Club Group!

　　JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

　　Job Type:

　　Full time

　　Exempt/Non Exempt:

　　Hourly

　　Job Description:

　　Position Description

　　Primary Duties and Responsibilities (details of the basic job functions):

　　Provides a high level of support services to members related to the sales and service function including: servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products. Routes members with complete travel itinerary, including triptiks, brochures, tour books, maps, travel and recreation information and all necessary and pertinent information in accordance with Company and National AAA approved procedures. Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer. Responds to customer inquiries and refers to agent when appropriate. Provides a high level of administrative support to Travel and Insurance Agents during peak periods.

　　Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel. Conducts outbound promotional call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines. Participates in a team environment to promote customer satisfaction and consistent service following the customer service model. Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary. Participates in office events developed to generate revenue, improve member awareness of products and support local community activities.

　　Supervisory Responsibilities (briefly describe, if applicable, or indicate None):

　　None

　　Required Qualifications (these are the minimum requirements to qualify)

　　Education (include minimum education and any licensing/certifications):

　　Must attain the appropriate State Property & Casualty license with 90 days of hireSuccessful completion of Customer Service, Club and Travel and Payment Processing training within 6 months of hireMay be required to attain and maintain state membership licenses as appropriate by department

　　Experience:

　　providing a high level of customer-focused serviceservicing insurance policies and processing applications, renewals and amendmentstaking paymentsresponding to billing and coverage questionspromoting the sale of insurance products and/or travel and membership productsprocessing monetary transactionsoutbound promotional calls for insurance and/or travelcomputer software applications (Word, Excel, etc.) and Web based operations

　　Knowledge and Skills:

　　insurance and travel terminologygeneral insurance and/or travel regulationsUnderwriting proceduressales regulatory and compliance guidelinesTravel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systemscommunicate effectively (verbal and written) with others in a work environmentperform mathematical calculations to accurately perform monetary transactionswork effectively in a Team environmentexceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facilitywork irregular hours including holidays and weekends (may include community events)work under pressure in a high volume, fast paced customer service environmentmaintain appropriate State Property & Casualty license

　　Preferred Qualifications

　　Education:

　　Appropriate State Life Accident and Health LicenseTravel accreditation (i.e. Disney College of Knowledge, Destination Specialties or CTA Certification)

　　Experience:

　　touring procedures including the development of auto travel routings, marked maps and triptiksClub and Travel promotions including the sales of travel, club and membership products and servicespromoting the sales of ACG insurance using established guidelines

　　Knowledge and Skills:

　　Auto Club Group Preferred Vendors requirementsAuto Club Group service standards

　　Work Environment

　　Work in a temperature-controlled office environment.

　　Who We Are

　　Become a part of something bigger.

　　The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

　　By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

　　And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

　　We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

　　To learn more about AAA The Auto Club Group visit www.aaa.com

　　Important Note:

　　ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

　　The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

　　The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

　　Regular and reliable attendance is essential for the function of this job.