At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do.

　　Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

　　Owens & Minor teammate benefits include:

　　Medical, dental, and vision insurance, available on first working day401(k), eligibility after 30 days of employmentEmployee stock purchase planTuition reimbursementDevelopment opportunities to grow your career with a global company

　　JOB SUMMARYOur Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently and accurately. Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.

　　ESSENTIAL DUTIES AND RESPONSIBILITIESAct as first point of contact to patients arriving in person.Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary.Perform processing duties for the branch; including, but not limited to, creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes and performing data entry.Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally.Review of new and recurring patient accounts, obtain all necessary documentation from the referral source in order to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.Collect credit card payments and billing information, reconcile daily receivables and submit to the lock box.Perform outbound customer satisfaction calls to patients and referrals.May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.May perform functional tests on certain respiratory equipment.Performs other duties as required.

　　SUPERVISORY RESPONSIBILITIESNone

　　Education and/or ExperienceHigh School Diploma or equivalentAt least one-year related work experience

　　Certificates, Licenses, Registrations or Professional DesignationsNone

　　SKILLS, KNOWLEDGE AND ABILITIESOrganizingProblem Solving/AnalysisPatient FocusedTeamworkTime Management/Multi-taskingEffective communication in person, on the phone and electronically

　　Computer SkillsIntermediate to advanced computer skillsProficient working within multiple systems at once

　　Language SkillsEnglish (reading, writing, verbal)

　　Mathematical SkillsIntermediate level math skills

　　PREFERRED QUALIFICATIONS

　　Educatio