Bringing smiles is what we do at TTEC… for you and the customer. As a Billing Operations Analyst working onsite in Mexico City, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

　　What You’ll be Doing –

　　The Billing Operations Analyst is responsible for all phases of billing administration for a portfolio of accounts. Responsibilities include gathering reporting data and consolidating information from different sources, adding monthly interaction with other TTEC departments, and other duties as necessary.

　　You'll report to Senior Supervisor Revenue Assurance.

　　During a Typical Day, You’ll

　　Reviewing and validating invoice template components and invoicing data provided by Operations.

　　Gathering operational data from various reporting systems.

　　Updating and maintaining relevant billing data in financial systems and ensuring that all charges are billed completely and accurately.

　　Assistance in preparing quarterly technical documentation and audit requests as deemed necessary.

　　Submitting invoices through different client’s platforms.

　　Contributing to collections process by following up on the invoice reception and process, as well as potential disputes from the client.

　　What You Bring to the Role

　　Your experience of 1-2 years’ of experience with complex billing, collections and/or financial analysis experience required.

　　Excellent organizational, analytical, and communication skills that helps us to improve our communication across multiple areas.

　　It’s appreciated your intermediate knowledge of Microsoft Office.

　　Being familiar with Oracle (or any other ERP), Noetix and Hyperion is a plus.

　　BA/BS or equivalent work experience.

　　What You Can Expect

　　Supportive of your career and professional development

　　An inclusive culture and community minded organization where giving back is encouraged

　　A global team of curious lifelong learners guided by our company values

　　Ask us about our paid time off (PTO) and wellness and healthcare benefits

　　And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

　　Visit https://mybenefits.ttec.com for more information.

　　About TTEC

　　Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

　　TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

　　#LI-Onsite

　　Title: Billing Operations Analyst

　　Location: MX-DF-Mexico DF

　　Requisition ID: 03RYV