We are currently hiring for a Bilingual (Spanish) Call Center Representative for a leading healthcare organization that has been operating for over 110 years! With their community first approach, our client is looking to bring an experience Customer Service Representative onto their team to help continue serving the patients and local community.

　　This position does require applicants to speak both English & Spanish, have prior healthcare call center experience and the ability to work onsite 5 days per week!

　　This position offers:

　　working for a top rank healthcare organization in the NYC Metro area

　　ability to support local community members

　　opportunity to advance within the healthcare system

　　Description:

　　Promptly answer telephone calls via Avaya workflow, mail and in-person inquiries, concerns, and complaints from patients, guarantors and third parties concerning billing matters

　　Resolve issues quickly, courteously, and effectively. Bring unresolved issues to the attention of the Manager

　　Forward request for information/issue resolution to the appropriate EPS department or individual, as required via ETM workflow

　　Document activity via ETM workflow; communicates chronic problems to Manager.

　　Update patient demographics as needed

　　Handle correspondence generated by patients, guarantors and third parties

　　Discuss/review accounts with patients via telephone or in-person

　　Prepare/establish payment plans for patients via Cedar portal

　　Qualifications:

　　Fluency in both English & Spanish (Verbal)

　　Ability to communicate clearly with various associates, managers and patients

　　Courteous and professional in demeanor

　　Capable of meeting established departmental benchmarks and deadlines

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.