With Staff Management | SMX, you'll get a weekly paycheck, learn new skills, meet new people, and work with a great management team in a clean and safe environment.

　　Staff Management/ SMX is looking for REMOTE Bi-Lingual Customer Service Representatives for a call center. Must be local to the Chicago area!! Call Center Agents will be responsible for providing high-quality customer service assistance when responding to customer inquiries. Call Center Agents will be responsible for assuring speedy resolution of inquiries utilizing all available resources. Training will be on-site for 4 weeks 8A-2P and then it will be 100% remote. Pay is $18.50/hour for Spanish bilinguals.

　　Monday- Friday 11 AM - 7:30 PM

　　Please send your resume to [email protected] and one of our recruiters will call you with an interview!

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　　Perks & Benefits: Other on the spot perks, Paid Training, Weekly paychecks, Direct Deposit or Cash Card pay options, Medical / Dental Insurance.

　　Shifts: 1st Shift.

　　Employment Types: Full Time, Temp to Hire, Long Term.

　　Pay Rate: $18.50 / hour

　　Duties:

　　Adhere to the Privacy Act as it relates to the confidentiality of information released;

　　Must maintain up-to-date knowledge of the Illinois Tollway regulations and policies;

　　Update customer accounts with accuracy and maintain appropriate documentation of phone inquiries

　　Utilize a Tollway application that immediately processes credit card payments to accounts while speaking with the customer;

　　Make recommendations according to customers needs. Ability to empathize with and prioritize customer needs;

　　All payments and adjustments must be posted to customers accounts in accordance with procedures for each of the I-PASS and Violation Enforcement System databases;

　　Gather data from customers and other resources as needed for problem-solving and communicate to customer;

　　Open, split, and close customer I-PASS accounts in accordance with training guidelines;

　　Navigate between three (3) or more systems and tools to assist and service customers;

　　Will be required to complete program training, as warranted, and successfully implement that knowledge in day-to-day operations.

　　Any other duties as deemed necessary by the supervisor.

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　　Position Requirements:

　　REQUIREMENTS:

　　High School diploma or equivalent required;

　　Must be able to speak English clearly and professionally;

　　Previous call center experience preferred;

　　Previous customer service experience required;

　　Must be able to type a minimum of 25 words per minute with at least 90% accuracy;

　　Must have intermediate computer skills and the ability to navigate through multiple data screens;

　　Must have excellent communication skills and be able to multi-task.

　　Must pass all assessments or tests associated with the position.

　　Computer/Laptop LESS than 3 years old

　　Windows 10 operating system with 5GB of available disk space and 4 GB of RAM.

　　Anti-virus software

　　High-speed internet (min of 10MB download speed)

　　Access to a landline or cell phone

　　Tablet or smartphone that can download and run the app.

　　NO MacBooks OR CHROMEBOOKS

　　#LI-MH1

　　Requirements: Background Check, Drug Test., required education: HS Diploma or GED.

　　Work Location: The Chicago Lighthouse I-Pass Center, Chicago, IL 60607.

　　Job Types: Call Center, Customer Service Rep.

　　Industry: Customer Service/Call Center.

　　The hourly rate for this position is anticipated to range between $18.50 - $18.50 per hour. This range is a good-faith estimate, based on the qualifications necessary for the position, including but not limited to experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills and experience, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive skills and experience. An employee's pay history will not be a contributing factor where prohibited by local law.

　　SM | SMX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law.