Job Description

　　Communicate and liaise with client staff, visitors, and contractors across the country to provide after-hours support with various operational issues.

　　Inbound/Outbound calls to handle inquiries, provide resolutions via escalations to the client.

　　Perform active monitoring of various security systems, including CCTV, intercom, and access control.

　　Provide remote client support and answer telephone calls and intercoms professionally.

　　Conduct virtual (monitoring) and physical security patrols of assigned facilities.

　　Prompt and accurate data entry through various applications.

　　Completing daily briefing, as well as, writing and being able to understand incident reports.

　　Job Qualifications

　　Must be available to work a rotating schedule

　　Must be Bilingual (English and French).

　　Must have a valid Ontario Guard License

　　Must have access to a vehicle (public transit not available).

　　A decent aptitude with computers is an asset.

　　Ability to work under pressure.

　　We are a 24/7/365 operation, and our shifts reflect that.

　　With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly.

　　Frequent sitting, and computer use, which may be required for long periods of time.

　　Individuals with call centre and/or Security experience are preferred along with customer service skills.

　　#AF-EasternCanada

　　About Us

　　Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

　　About the Team

　　Securitas Canada's Mission:

　　Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

　　Securitas Aviation's Mission:

　　Securitas Aviation ensures the safety of passengers all over the world providing thorough security checks at airports in Canada

　　Our Values:

　　Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

　　Integrity:

　　Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

　　Vigilance:

　　Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

　　Helpfulness:

　　As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.