A bit about us

　　Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

　　Job Location

　　Trek Store Montreal Griffintown

　　Job Description

　　As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

　　You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.

　　You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

　　This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

　　What you’ll bring to the team

　　A positive, pitch-right-in attitude and motivation to help every customer find what they need

　　Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days

　　Great leadership skills and the ability to motivate and develop future leaders

　　Ability to plan effectively and stay a step ahead of your shop’s needs

　　3+ years of bicycle service center experience

　　A commitment to delivering the best possible experience for every customer

　　An active learning engine and willingness to attend Trek Service classes in Waterloo, WI

　　Proactive approach to staying up to date on industry changes and trends

　　Trek Benefits :

　　Flexible and fun company culture

　　Supplemental health care

　　Dental insurance, Vision insurance

　　Free Life insurance & optional term life insurance

　　Competitive vacation package

　　RRSP matching plan

　　12 weeks of maternity leave with 100% pay

　　Flexible holiday schedule – 9 statutory holidays

　　Employee discounts on all product

　　Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are.

　　Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. (https://www.greatplacetowork.com/certified-company/1001042) Learn more of why Trek is one of the top 100 Greatest Place to Work. (https://blog.trekbikes.com/en/2023/04/01/trek-makes-fortunes-top-100-best-companies-to-work-for/)