Location

　　The Homestead

　　Our employees are what make The Omni Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

　　The Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

　　Job Description

　　To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.

　　Responsibilities

　　Use friendly and appropriate expressions when engaging guests

　　Be fully acquainted with the different points of interest

　　Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices, or meeting rooms

　　Ensure that the public areas, bell closet are maintained, clean and tidy

　　Follow-up with guest complaints to ensure that any problems are resolved

　　Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area

　　Utilize bell carts effectively and with caution

　　Ensure the floor is covered 100% of the time, including the Front Desk

　　Direct guests to the Front Desk or meeting rooms or call shuttle for guests as needed

　　Assist, retrieve and load luggage for guests

　　Notify the Front Desk and Guest Services of VIP arrivals whenever possible

　　Engage in conversation with as many guests as possible

　　Attend all designated staff meetings and training sessions

　　Complete all tasks assigned by manager

　　Aid guests in locating other areas of the hotel (walk them to destination if possible)

　　Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets

　　Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

　　Qualifications

　　Must have a valid driver's license and clean driving record

　　Lift, carry, and place objects weighing up to 50 lbs. without assistance

　　Move, push, and pull objects weighing up to 100 lbs. without assistance

　　Stand and/or walk for an extended period or for an entire work shift.

　　Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

　　Job LocationsUS-VA-Hot Springs

　　Posted Date1 month ago(1/9/2024 12:41 PM)

　　Requisition ID 2024-103478

　　of Openings 4Category (Portal Searching) Guest Services