::: sectionJob Overview: 1pm-11:30pm

　　The Bell Attendant plays a vital role in making our guests feel welcome and important by handling the guest luggage with friendly, courteous and expedient service, and by ensuring that the guests are comfortable and satisfied in their guestroom upon arrival. Upon departure, the Bell Attendant assists in transferring the guests luggage and belongings to their vehicle on the front drive.

　　Purpose:

　　Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

　　Value System:

　　Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

　　Duties and Responsibilities:

　　Project a positive imageActively greets and acknowledges all guests upon arrival and departureActively opens doors to hotelPromptly assists guests unloading luggage upon arrivalProcesses information on Bell Tickets accuratelyPractices AAA Four Diamond Bell Standards for arrivals and departuresExecutes required guest service standards to ensure guests are happy and well servedHandles and delivers guest luggage and belongings at check-in and checkoutEscorts guests to Front Desk and guestrooms as needed; Performs room orientation according to established standardsStores and returns stored guest luggage as neededActively resolves guest issues and disputesDisseminates information to guests regarding the property, hotel, food outlets, spa, promotions, etc.Keeps front drive, lobby area, and back office areas clean and orderlyReduces claims by strict adherence to departmental policies and proceduresProcesses guests requests for electric scooters and wheelchairs according to established procedureAssists Front Services in parking and retrieving of guests vehicles as directedAssists Booth Attendants in processing Valet requests for parks and pulls in Computerized Valet Parking SystemPerforms other duties as assigned

　　Job Requirements:(please ensure you meet the listed requirements prior to applying)

　　Must be twenty-one (21) years of age or olderHigh School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employmentMust be able to lift and carry up to 50 lbsSuccessfully meet the standards set by an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitudeMust successfully pass job interview, including a guest service auditionMust have and maintain valid state-issued operator drivers licenseAny DUI conviction within the last three (3) years will disqualify any applicantMust have the ability to safely operate vehiclesMust have willingness and ability to work in a smoke/secondary smoke environmentMust be able to stand, walk, or run for entire shiftMust be able to run to retrieve vehicles and run to valet booth after parking vehicles as directedWilling to work odd and irregular hours including nights, weekends, and holidaysWilling to travel and participate in training as recommended or requiredMust have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this positionMust be able to endure outside elements/conditions - heat, cold, wind, rain, etc.Must be able to work effectively in a fast paced, high volume environmentMust be able to operate standard office equipment - phones, compute s, etc.Must be in good physical condition and able to pass a physical fitness test if administeredNATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

　　On-line applications are accepted at www.windcreekhospitality.com/careers. Forinternal employeesplease submit your Internal Job Posting Form to Human Resources located at the WCA property 1^st^floor Human Resources office.

　　Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.:::

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