Overview

　　About TP

　　Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

　　With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

　　Benefits of working with TP include:

　　Paid Training

　　Competitive Wages

　　Full Benefits (Medical, Dental, Vision, 401k and more)

　　Paid Time Off

　　Employee wellness and engagement programs

　　Teleperformance and You

　　Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

　　As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

　　Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

　　This position will be based on-site at our McAllen, Texas location.

　　Responsibilities

　　Your Responsibilities

　　As a Banking Customer Service Representative,your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

　　Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

　　Calmly attempt to resolve and de-escalate any issues

　　Escalate interactions when necessary and appropriate

　　Respond to requests for assistance and/or possible processing payments

　　Track all call related information for auditing and reporting purposes

　　Provide feedback on call issues

　　Upsell if required

　　Qualifications

　　We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

　　High School Diploma or equivalent

　　IT/Network certifications/degrees preferred

　　18 years of age or older

　　Proven call center experience

　　Typing 25 WPM

　　Proficient in PC operation and navigation

　　Entry-level network troubleshooting

　　Ability to set up home Wi-Fi network

　　Ability to set up and configure a router or switch

　　Core proficiency with a laptop or desktop computer

　　Able to work independently

　　Have excellent communications skills, both oral and written

　　Ability to work in a constantly changing and fast paced environment

　　Ability to stay composed and objective

　　Strong listening skills

　　Be Part of Our TP Family

　　It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

　　Teleperformance is an Equal Opportunity Employer

　　Job Locations US-TX-McAllen

　　Requisition ID 2024-45559

　　Category Customer Service/Support

　　Country United States