Overview

　　Position Summary Details

　　The Baggage Agent provides support to the Baggage Service Office and is responsible for ensuring they are effectively working with customers to assist with them with delayed, damaged or pilfered baggage.

　　SALARY | $16.15/hr.

　　The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.Benefit Information:

　　ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Front Line Team Members (https://www.abm.com/wp-content/uploads/2022/10/2023-Recruiting-Flyer-Frontline-10122022vEn.pdf)Essential Functions

　　Ability to be empathetic, mindful and helpful to customers who have been separated from the belongings

　　Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings

　　Primary Duties and Responsibilities:

　　Ability to be empathetic, mindful, and helpful to customers who have been separated from the belongings

　　Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings

　　Ability to read IATA tickets to determine flight departure times and connecting carriers

　　Screens all interline passengers prior to placing bags on the interline return belts

　　Ensures baggage tagging is correct

　　Direct and assist passengers with mis checked or short-checked bags

　　Handles misplaced/lost baggage claims and provides reports to Carriers

　　Evaluates customer’s need concerning airline locations

　　Can meet the Station’s attendance standards

　　Other duties as assigned

　　Maintain high levels of performance for customer service metrics including call logs, call quality, customer service feedback ratings, tracking, etc.

　　Maintain effective inventory control processes which includes monitoring and tracking of goods and supplies.

　　Working knowledge of workforce management practices and tools, e.g., scheduling software, ABM Clean monitoring software.

　　Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes

　　Qualifications

　　Must be 18 years of age or older.

　　Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable)

　　Customer Service Experience

　　1 yr of similar work experience

　　REQNUMBER: 75441

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.