AV/VTC Technician

　　Job Category: Information Technology

　　Time Type: Full time

　　Minimum Clearance Required to Start: TS/SCI

　　Employee Type: Regular-Long Term Assignment

　　Percentage of Travel Required: Up to 10%

　　Type of Travel: Outside Continental US

　　Are you interested in continuing your career in Europe in a mission focused environment? CACI has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement HQ EUCOM’s mission objectives.

　　What You’ll Get to Do:

　　CACI has an excellent opportunity for an experienced, self-directed, VTC Technician . This position is in support of a Department of Defense (DOD) organization, located OCONUS in RAF Molesworth, UK. This position is required to travel OCONUS.

　　VTC Technicians require excellent problem-solving and customer service skills, as well as thorough knowledge of AV/VTC hardware, software and network connections. VTC Technicians must have expertise in scheduling VTC sessions in conferencing bridges, hands-on experience with debugging the inter-operation of VTC bridges and end points, as well as experience setting up, maintaining and troubleshooting AV equipment (displays, microphones, sound boards etc.) Installing, configuring, and maintaining VTC endpoints. Installing and configuring VTC applications, system software and upgrades. Troubleshooting and repairing hardware and network connectivity issues. Removing old equipment and performing data migration to new machines. Supporting AV requirements for Command events and ceremonies.

　　The VTC Technician is responsible for maintaining, analyzing, and troubleshooting hardware, software, computer peripherals, and AV equipment. Assist employees via remote access, phone, or in person. May also mentor or train other VTC Technicians. Candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of resources.

　　More About the Role:

　　The successful candidate must be able to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner. The candidate will be required to work in dynamic fast paced environments that require team interaction and coordination of efforts. The candidate must be experienced in interfacing with both client managers and system users.

　　Will operate, monitor and manage all networked AV systems to include AV routing matrix, integrated computer systems, network infrastructure, lighting, and associated peripherals. Develop, maintain, and update VTC Control Devices. As time allows, support the various VTC rooms throughout their Area of Responsibility. Conduct user training, provide status briefs, develop, update and maintain SOPs and operational guides on conference room AV systems. Provide initial troubleshooting regardless of IT system/device or network and/or service provider. Additionally, the VTC Technician will provide remote support and/or travel to customer sites as required.

　　You’ll Bring These Qualifications:

　　Currently hold a Top Secret/SCI Clearance (no waiver).

　　SUSLO/TESA Eligibility

　　BA/BS + 3 years recent specialized or AA/AS +5 years recent specialized or a major cert + 7 years recent specialized or 9 years of recent specialized experience

　　Cisco CCNA Certification

　　CUCM experience

　　Cisco/Tandberg/Polycom Certifications

　　​CompTIA Security + (IAT Level II or greater)

　　Experience with Cisco Routers and Switches

　　Experience with Video Teleconferencing (VTC) systems and networking

　　Ability to obtain a UK VISA / Business Residence Permit and SUSLO Status

　　These Qualifications Would be Nice to Have:

　　Cisco Collaboration Certifications

　　ITIL v3 – Foundation

　　CTS (Certified Technology Specialist)

　　AMX/Crestron/ThinkLogical Certifications

　　Understanding of Department of Defense Military standards

　　Experience working with basic networking to include foundations of Cisco Routers and Switches

　　Experience with DoD IT security requirements What We Can Offer You:

　　We’ve been named a Best Place to Work by the Washington Post.

　　Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

　　We offer competitive benefits and learning and development opportunities.

　　We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

　　For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

　　Additional Job Description

　　Job Location

　　RAF Molesworth, UK

　　CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

　　Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.