Position Name:

　　Service Advisor for Automotive Dealership

　　Position Description:

　　Lovering Volvo Cars Concord is looking for an experienced Service Advisor to join our team. This is a customer service position in a fast-paced, team-based environment. This person is responsible for communicating with customers regarding their vehicle repair and maintenance needs and to ensure all repairs and maintenance are completed correctly and efficiently.

　　Pay:

　　Total compensation of $45,000 - $65,000 depending on skill and experience

　　Job Responsibilities:

　　Provide an EXCELLENT customer service experience

　　Prepare and process repair orders

　　Advise customers on the care of their vehicles

　　Consult with technicians regarding required repairs

　　Handle telephone and web inquiries regarding service work and appointments

　　Review repair orders to ensure that the work has been completed and additional work required is noted

　　Explain completed work and charges to customers

　　Maintain high customer satisfaction standards

　　Maintain a professional appearance

　　Job Requirements:

　　Previous experience as a Service Advisor is preferred but not required

　　Customer service skills – the desire to go above and beyond for your customers

　　Excellent communication skills – candidate needs to be a clear and confident communicator

　　Team oriented – our environment encourages teamwork, when each of us succeed, we all succeed

　　Reliable – the team around you can depend on you to be on time and to perform your job well

　　Positive personality – we like to have fun and we like people who want to have fun with us. The glass is always half-full!

　　Desire to grow within our organization

　　Self-starter

　　Detail-oriented

　　Proficient with using computer systems, with experience using CDK a plus

　　Strong work ethic 

　　What We Will Provide For You:

　　Family business that supports and invests in its people

　　Long-term career and opportunity for growth 

　　Paid factory training and in-house training program

　　3 weeks paid time off on Day ONE

　　Employee matching 401K program

　　Medical, vision and dental benefits, including 50% employer-paid medical insurance

　　401k match

　　Higher education tuition assistance

　　Employee purchase discounts

　　Focus on employee wellness

　　Employee appreciation events - Just in the past two years we have had a catered chef's dinner, cookouts, BBQ food truck, Kona ice truck, Make Your Own Sundaes, Lake Winnipesaukee cruise, and many other events!

　　We are an equal opportunity employer

　　About Lovering Auto Group:

　　We are focused on 2 things:

　　Taking care of each other.

　　Taking care of our customers.

　　You do quality work, and we stand behind it. In this company, we help each other, support each other, work to resolve any issues, have fun, and make a good living. 

　　If you’re a positive individual looking for personal and professional growth, come be a part of our team. You won’t regret it.

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