About Dubai Holding Entertainment:

　　Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

　　Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

　　Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.

　　As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park.

　　Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.

　　Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages.

　　Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

　　Job Overview:

　　Here's your chance to step into the role of Attractions Attendant at Riverland. In this position, you'll take on key responsibilities that include:

　　The main purpose why this position exists is to ensure the attraction (s) is operated with utmost attention to safety and exemplary presentation standards.

　　Validate that the attraction has passed the Maintenance Daily Check.

　　Execute the pre-opening check list.

　　Maintain cleanliness and good order in the attraction area.

　　Welcome Guests and provide the safety information and any extra information they may request.

　　Complete the Guests load/unload process.

　　Manages the Grouping for the ride in relation to normal, single riders, Q Fast and VIP Q line guests.

　　Check the compliance of all safety regulation before running the attraction.

　　Participate as needed in the pre-show of the attraction.

　　Provides the first level answer to Guest complaints or escalate it to the Team Leader.

　　Escalate to Team leader / Ops Base any potential malfunction in the attraction.

　　Participate in the evacuation process in the assigned role.

　　Close the attraction in a safe mode as per the Operating standards

　　Replace temporarily the Team Leader when required and as assigned by Supervisor

　　Monitors the consumables (3D glasses ) and maintains and inventory for the same.

　　Adhere to the parks / attractions code of conduct, grooming and uniform standards.

　　Exercise the “duty of care”, i.e., the moral and legal obligation to protect the guests, staffs, contractors, vendors, suppliers and all other persons within our care from harm or loss when they are exposed to our activities or using our services, with watchfulness, attention, caution and prudence that a reasonable person in all circumstances would.

　　Provide, as far as reasonably practicable, the highest level of protection, against harm or loss from hazards and risks to the health, safety and welfare, of oneself and of the persons working under own’s authority.

　　Responsibility related to HSE:

　　Practice due diligence through assessment and review such that all risks and hazards are controlled and maintained to acceptable level in any modification, introduction of new process, machine and/or even engaging new persons in the business to ensure that all aspects and considerations are sufficiently looked into prior to implementation or engagement.

　　Commit to safe systems of work by adhering to agreed processes that are put in place, which can include, but not limited to those in the approved manuals, policies, procedures and SOPS and thus it shall be everyone’s responsibility to know and understand thoroughly these systems and processes, execute properly and avoid short cuts.

　　Take ownership of own’s health and safety for the matters within one’s control or ability to influence, through leadership by example and ensure that the rest of the persons within one’s responsibility and influence, including contractors, follow through.

　　Be prudent by adhering to the laws, regulations, applicable standards and guidelines imposed by the governing authorities by, including but not limited to, possessing and updating the necessary professional and other business-related licenses, securing and renewing timely the permits and certificates, and getting medical clearances, sufficient training and appropriate qualifications required for the performance of work or job.

　　Follow strictly the rules and regulations set by the company to protect the lives and welfare of the persons involved in its business processes, including the protection of property and environment from damages and other forms of losses.

　　Prevent accidents / incidents to happen by promptly reporting the presence of hazards and risks, unsafe acts and unsafe conditions, and escalate issues and concerns at the work place to immediate superiors or to persons in authority who can assist in addressing with appropriate and timely actions thus preventing them to worsen, complicate or magnify into unmanageable huge proportions.

　　Report, investigate, cooperate and resolve incidences involving oneself and persons within own’s control and influence, timely and accurately.

　　Contribute to a healthy, illness-free work place by observing proper personal hygiene, high standard of cleanliness and observing consistent housekeeping as a part of one’s responsibility.

　　Report sickness / illnesses that occurred to oneself or to any person in the team, including those unsanitary and unhygienic conditions, that may potentially affect performance and productivity, safety and welfare while performing the work, spread or infect others and/or cause inconvenience to others and guests.

　　Participate in company activities with the objective of improving the readiness to emergencies, awareness to health, safety and environment and enhancing the work-life and employee welfare.

　　About you:

　　The preferred candidate for this role should possess the following experience and credentials:

　　Qualifications:

　　Essential

　　• College degree / High School Education.

　　• Certified Ride Operator License / Certificate

　　Desirable

　　• First Aid Trained.

　　• Customer Service Training / Certifications.

　　Experience:

　　Essential

　　• 1-year previous experience in Service / Entertainment / Hospitality industry.

　　• Worked with a multi-cultural staff.

　　Desirable

　　• Previous experience in Amusement & Theme Parks.

　　• Previous experience in UAE / GCC countries.

　　Skills:

　　Essential

　　• Fluent in English

　　• Excellent Guest and employee services skills.

　　• Confident, Proactive and fun loving.

　　• Ability to handle / interact with children.

　　• Positive, enthusiastic and energetic attitude.

　　• Adapt to a changing work environment.

　　• Guest service; interacts in a positive manner and diffuses any negative guest situation following company protocols.

　　• Pleasant personality with excellent communication skills.

　　Desirable

　　• Knowledge / Understanding of Arabic language and UAE culture

　　• Background in hospitality industry.

　　• Knowledge of computers (MS Office).

　　• Strong interpersonal skills.

　　• Fluent in Arabic

　　• Fun loving. Cheerful and playful with children.

　　About the Benefits:

　　In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.

　　We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!

　　Validate that the attraction has passed the Maintenance Daily Check.

　　Execute the pre-opening/closing Operations checklists.

　　Maintain cleanliness and good order in the attraction area.

　　Ensure the Attraction position is manned always complying to the minimum to operate guidelines from local authorities.

　　Welcome Guests and provide the safety information and any additional information they may request.

　　Ensure users follow posted guidelines and escalate to the Team Leader any noncompliance immediately.

　　Direct users on appropriate use of play structures ensuring safety.

　　Check the compliance of all safety regulation before permitting guests into the attraction.

　　Provides the first level answer to Guest complaints or escalate it to the Team Leader.

　　Escalate to Team leader / Ops Base any potential malfunction in the attraction.

　　Participate in the evacuation process in the assigned role.

　　Close the attraction as per trained Operating standards in the event of a downtime.

　　Replace temporarily the Team Leader when required and as assigned by Supervisor.

　　Monitors the consumables (if any) and maintains inventory for the same.

　　Adhere to the parks / attractions code of conduct, grooming and uniform standards.

　　Exercise the “duty of care”, i.e., the moral and legal obligation to protect the guests, staffs, contractors, vendors, suppliers and all other persons within our care from harm or loss when they are exposed to our activities or using our services, with watchfulness, attention, caution and prudence that a reasonable person in all circumstances would.

　　Provide, as far as reasonably practicable, the highest level of protection, against harm or loss from hazards and risks to the health, safety and welfare, of oneself and of the persons working under own’s authority.

　　Practice due diligence through assessment and review such that all risks and hazards are controlled and maintained to acceptable level in any modification, introduction of new process, machine and/or even engaging new persons in the business to ensure that all aspects and considerations are sufficiently looked into prior to implementation or engagement.

　　Commit to safe systems of work by adhering to agreed processes that are put in place, which can include, but not limited to those in the approved manuals, policies, procedures and SOPS and thus it shall be everyone’s responsibility to know and understand thoroughly these systems and processes, execute properly and avoid short cuts.

　　Take ownership of own’s health and safety for the matters within one’s control or ability to influence, through leadership by example and ensure that the rest of the persons within one’s responsibility and influence, including contractors, follow through.

　　Be prudent by adhering to the laws, regulations, applicable standards and guidelines imposed by the governing authorities by, including but not limited to, possessing and updating the necessary professional and other business-related licenses, securing and renewing timely the permits and certificates, and getting medical clearances, sufficient training and appropriate qualifications required for the performance of work or job.

　　Follow strictly the rules and regulations set by the company to protect the lives and welfare of the persons involved in its business processes, including the protection of property and environment from damages and other forms of losses.

　　Prevent accidents / incidents to happen by promptly reporting the presence of hazards and risks, unsafe acts and unsafe conditions, and escalate issues and concerns at the workplace to immediate superiors or to persons in authority who can assist in addressing with appropriate and timely actions thus preventing them to worsen, complicate or magnify into unmanageable huge proportions.

　　Report, investigate, cooperate and resolve incidences involving oneself and persons within own’s control and influence, timely and accurately.

　　Contribute to a healthy, illness-free workplace by observing proper personal hygiene, high standard of cleanliness and observing consistent housekeeping as a part of one’s responsibility.

　　Report sickness / illnesses that occurred to oneself or to any person in the team, including those unsanitary and unhygienic conditions, that may potentially affect performance and productivity, safety and welfare while performing the work, spread or infect others and/or cause inconvenience to others and guests.

　　Participate in company activities with the objective of improving the readiness to emergencies, awareness to health, safety and environment and enhancing the work-life and employee welfare.

　　Essential QualificationsSecondary school Education (certificate is mandatory).

　　Certified Ride Operator License / Certificate

　　Desirable QualificationsFirst Aid Trained.

　　Customer Service Training / Certifications

　　Essential Experience1-year previous experience in Service / Entertainment / Hospitality industry.

　　Worked with a multi-cultural staff.

　　Desirable ExperiencePrevious experience in Amusement & Theme Parks.

　　Previous experience in UAE / GCC countries.

　　1.

　　Essential SkillsFluent in English

　　Excellent Guest and employee services skills.

　　Confident, Proactive and fun loving.

　　Ability to handle / interact with children.

　　Positive, enthusiastic and energetic attitude.

　　Adapt to a changing work environment.

　　Guest service: interacts in a positive manner and diffuses any negative guest situation following company protocols.

　　Pleasant personality with excellent communication skills.

　　Desirable SkillsKnowledge / Understanding of Arabic language and UAE culture.

　　Background in hospitality industry.

　　Knowledge of computers (MS Office).

　　Strong interpersonal skills.

　　Fluent in Arabic

　　Fun loving. Cheerful and playful with children.