Description

　　At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

　　The ATM Debit Card Manager is responsible for the oversight, coordination and management of the ATM Debit Card Operations department. This department has oversight for the fleet of automated teller machines (ATMs) across the organization and supports management of debit card processing. The ATM Debit Card Manager is responsible for managing the various key vendor relationships related to the ongoing servicing of the ATM fleet and debit card processing. The manager is charged with developing and executing strategies that deliver efficient operational processes and limit operational risks. The ideal candidate also possesses impeccable customer service skills, excellent problem-solving skills and the ability to maintain poise under pressure.

　　The ATM Debit Card Manager is accountable for leading the ATM Debit Card team and managing all activities in which the team is engaged.

　　Weekly Scheduled Hours: Monday-Friday, 8:00 am - 5:00 pm CT

　　Essential Duties and Responsibilities:

　　Supervises subordinate staff including hiring recommendations; determining workload and delegating assignments; training, monitoring and evaluating performance; and initiating coaching, corrective and disciplinary actions to include terminations.

　　Plans and schedules activities and coordinates those activities with other functional areas; coordinates the activities of compliance, marketing, operations, production, and other staff support personnel.

　　Develops, reviews, and recommends overall operational systems and procedures relating to ATM and Debit Card management activities.

　　Manages key vendor relationships related to ATMs and Debit Cards.

　　Plays a key role in driving major projects related to ATM and Debit Cards which includes ATM hardware replacement and software upgrades.

　　Establishes and refines processes as necessary to promote optimum efficiency and ensure desired production standards are achieved.

　　Establishes and maintains a work environment that is motivational and participative; promotes an environment that supports diversity and Firstpower culture

　　Exercises a wide range of decision-making control when presented with multi-faceted factors; identifies, resolves and escalates problems in collaboration with stakeholders.

　　Maintains a commitment to continuous learning, developing knowledge and skills to competently and efficiently execute job duties.

　　Leads with a collaborative work style.

　　Interacts professionally with both executives and peers across the organization.

　　Additional responsibilities as directed by leadership.

　　Education and/or Work Experience Requirements:

　　Excellent verbal and written communication skills

　　Excellent computer proficiency (MS Office – Word, Excel and Outlook)

　　Strong analytical skills

　　Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary service

　　Ability to work independently and to carry out assignments to completion within parameters of instructions given

　　Excellent organizational and customer service skills

　　High School diploma required; college degree preferred or equivalent experience/working knowledge of banking/operations

　　Physical Requirements:

　　Basic keyboarding or other repetitive motions

　　Lifting/pushing objects

　　Must be able to talk, listen and speak clearly on telephone

　　Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

　　Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standard, including meeting qualitative and/or quantitative productivity standards.

　　Benefit Highlights

　　Medical with wellness incentives, dental, and vision

　　HSA with company match

　　Maternity and parental leave

　　Tuition reimbursement

　　Mentor program

　　401(k) with 6% match

　　More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

　　Follow Us

　　Facebook -- facebook.com/FirstHorizonBank

　　Twitter -- twitter.com/FirstHorizonBnk

　　LinkedIn -- linkedin.com/company/first-horizon-bank

　　Instagram -- instagram.com/first_horizon

　　YouTube -- youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q

　　Corporate Diversity Commitment:

　　We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

　　About Us

　　First Horizon Corp. (NYSE: FHN), with $89.1 billion in assets as of December 31, 2021, is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, mortgage, and title insurance services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)