Life at Capgemini

　　Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

　　Flexible work

　　Healthcare including dental, vision, mental health, and well-being programs

　　Financial well-being programs such as 401(k) and Employee Share Ownership Plan

　　Paid time off and paid holidays

　　Paid parental leave

　　Family building benefits like adoption assistance, surrogacy, and cryopreservation

　　Social well-being benefits like subsidized back-up child/elder care and tutoring

　　Mentoring, coaching and learning programs

　　Employee Resource Groups

　　Disaster Relief

　　About Capgemini Engineering

　　World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 55,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.

　　Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

　　Get the Future You Want | www.capgemini.com

　　Disclaimer

　　Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

　　This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

　　Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

　　Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

　　Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

　　Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

　　Job Description:

　　In this role, you will support one of the biggest monitoring platforms that supports IT operations for network, collaboration, data center, and security operations. This service provides proactive management, monitoring and optimization of the infrastructure and processes to reduce costly inefficiencies maximize system availability and improve security and compliance. You will work with delivery teams within Customer Experience and partners to provide services. In the role of an Incident associate you responsible for the assessment, diagnosis and resolution of high priority incidents!

　　Key Responsibilities:

　　This role will support a 24x7 work environment supporting network infrastructure and software. This position requires a task oriented individual who can multitask on problems varying in complexity and difficulty.

　　You will have the opportunity to handle the best network management architecture, this can include administration of an automating tasks.

　　Ability to work through pressure in high priority and complex situations and outages. Ability to run and lead priority situations and incidents with calmness and urgency and drive to resolution.

　　Have an approach to learn, build and expand new or existing ideas and tool sets. This includes reviewing existing customer stacks for errors, inefficiencies and having ideas to improve and automate them.

　　You enjoy diagnosing and solving problems related to the operating system, hardware, network, and related software.

　　Working with team in evolving application infrastructure architecture and make recommendations for improvements.

　　Required Skills:

　　Hands on Network Infrastructure support experience

　　Proficient with tools such as: ServiceNow, Splunk, SL1, among other Cisco technologies

　　Proficiency on NM Architecture.

　　Open for working in 24*7 work environment!

　　Job: Programmer/Analyst

　　Organization: ERD PPL US

　　Title: Associate Software Engineer - Incident Manager

　　Location: NC-Raleigh

　　Requisition ID: 074472