Description

　　Job Description:

　　In this role associates are required to understand different operational techniques and have high level of attention to detail. Accuracy of processing is of utmost importance followed by speed. He/she should consistently deliver results that meet or exceed expectations & understands how the business operates and suggests changes to improve the process. This role would report to the Team Lead or the Operations Manager.

　　Key responsibilities:

　　Meets and/or exceeds the set productivity and accuracy targets.

　　Participate in ad-hoc operational projects and audits

　　Understand operational goals, vision, charter and process steps

　　Execute on assigned project components of specific audit processes

　　24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day

　　Follow SOPs as prescribed and provide inputs to improve the process.

　　We are open to hiring candidates to work out of one of the following locations:

　　Virtual Location - KA

　　Basic Qualifications

　　Any UG Degree (JP Lang specialists will require at least N4 level cert .)

　　Proficient in Internet navigation

　　Has problem solving skills and attention to detail.

　　Has good written and oral communication skills

　　Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes

　　Drive process/system improvements basis ongoing trends/gaps identified

　　Carries out tactical issue based communications with internal teams

　　To receive security clearance all candidates.

　　Proficiency in computer applications and a flair for browsing the internet

　　Preferred Qualifications

　　Has Exposure to MS office

　　Proficient in Internet navigation and keyboard typing skills

　　Has problem solving skills and attention to details

　　Has statistical knowledge on averages, trend, outliers, charting, etc. would be an advantage

　　Ability to work independently and think ‘out of the box’

　　Should be able to ‘dive deep’ and identify the root cause of the issues and get them fixed by coordinating with different teams.