Associate Renewals Account Specialist - Dutch speaking

　　Sales Operations Hybrid Remote , Rotterdam, Netherlands

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　　Progress is an experienced, trusted provider of products designed with customers in mind, so they can develop the applications they need, deploy where and how they want and manage it all safely and securely. We take pride in what we do, always valuing the whole person—at work and in life. Our diverse life experiences enrich our culture because people power progress. And as an Associate Renewals Account Specialist - Dutch speakingin Rotterdam , you can join us in doing what we do best: propelling business forward.

　　In this role, you will be working with our customers to ensure the successful renewal and retention of existing client contracts. By demonstrating the value and benefits of the Progress products, you will be identifying opportunities to close more revenue and enable the adoption and expansion of our solutions by up-selling and cross-selling. Along with all that, you will also act as a trusted partner of our Tier III enterprise customers advising them on various questions and helping them tackle any challenges that they might have. Ideally, you would bring in solid & relevant contract renewals/sales operations experience in an enterprise environment, solid MS Excel skills, meticulous attention to detail, stellar communication skills and proficiency in Dutch and English, as well as great energy and enthusiasm.

　　On a typical day of the job you will:

　　Engage in conversations that result in successful renewals, up-sells, win-backs, cross-sells, and referrals as well as identify and transfer new business leads to account management teams

　　Reconcile orders against contract parameters ensuring proper license configurations and pricing

　　Prepare quotes and book orders of diverse complexity to ensure proper invoicing

　　Manage pipeline by tracking all customer activity, from prospect to deal closure

　　Maintain an updated sales forecast in SalesForce.com

　　Handle customer inquiries through to resolution while building up our customers’ awareness and understanding of the product attributes, elements, upgrades, add-ons, etc.

　　Partner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction

　　To succeed in this role, you should be/have:

　　Relevant educational background in technology, business, economics, or similar.

　　Proficiency in Dutch and English; any other European language is a plus

　　Good command of Excel

　　Goal-oriented, with a focus on customer satisfaction and a strong willingness to learn

　　Effective communication, ability to provide guidance

　　Team player

　　Attentive to detail, with a knack for following and enhancing processes

　　Some experience, or practice in managing contract renewals, sales operations, or accounts

　　If this sounds like the right fit for your experience and career interests, we would be happy to talk to you! What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

　　Work-life balance: Opportunity to work 4 days per week.

　　Compensation: Base salary plus bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback.

　　Benefits: Premium Collective Health Insurance Plan with a monthly employer contribution and Premium Collective Pension Scheme fully funded by Progress

　　Time-off and Leave: Generous vacation allowance, an additional day off for your birthday, and days off for volunteering

　　Well-being: A global well-being program focused on physical, mental, and financial health.

　　Focus on Employee Experience: We aim to create an environment where people view their time at Progress as their best career chapter by seeking your feedback, partnering with you and recognizing and celebrating the moments that matter.

　　Career Growth: We empower you to own your career and personalize your growth with career development tools, internal career mobility, knowledge sharing, and learning opportunities.

　　#LI-NT1 #LI-Hybrid

　　Together, We Make Progress

　　Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!