CO Salary Range: USD 16.00 - 27.31 per hour

　　Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.SM

　　As a Patient Care Coordinator, it is your responsibility to serve our patients in office and on phones; by strategically scheduling patients for appointments and assisting them with their requests. We will continuously strive to communicate with our CCAO team ensuring that we are taking care of patient's needs first.

　　Location: 425 S Cherry St Suite 300, Denver, CO 80249 and 3455 Lutheran Parkway building 8 suite 100, Wheatridge, CO 80033

　　Schedule: Monday through Friday from 7:30am-4:00pm MST

　　Primary Responsibilities:

　　Have a positive and kind attitude with each other and with our patients Operates multiline telephone system. Makes outgoing calls in a warm and caring manner, schedules follow ups and forwards or sends flags to appropriate department Verify the schedule each morning looking for any issues: verifying insurances, Medicaid, referrals and PA's for all appointments on the schedule Maintain a clean, neat, and tidy office by utilizing opening and closing checklist Greets and directs patients, salespeople, and visitors in a friendly manner Check in patients on time. If a patient is late for appointment, coordinate with the provider to get patient checked-in or rescheduled Handles patient registration: verifies patient's records are up-to-date and accurate Scan insurance cards and photo ID's into system and attach to patient registration Receives payments and past due balances. Enters into system. Tallies daily deposits for the day. Balance petty cash in the morning and evening. This includes over the phone payments Check-out patients ensuring follow up appointments are schedule. If patient does not schedule future appointment set up recall and future flag yourself for follow-up Schedule patients for all appointments (New Patient, Return, Infusions, phlebotomies, and Injections etc.) Send proper flags to each depart (PA, Referrals, Jess-infusions/injections, billing) Confirms new patient appointments for next day's schedule Managing provider schedules when a provider is out sick or for PTO reschedules Print medical records for new patients for the next day appointments Check voicemails, return patient calls or send a flag to the correct department notating and detailing the information in the voicemail Document patient voicemails by creating a flag or phone note Maintain office schedules by calling on appointments that are in red due to a patient cancellation or request to reschedule. Fill appointments by calling on waitlists Work as a team to make sure daily tasks are taken care of Maintains confidentiality of records Performs related duties as required

　　You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　High School Diploma/GED (or higher) 1+ years of customer service or medical experience Intermediate level of general computer proficiency Ability to work in office 3 days per week in 425 S Cherry St Suite 300, Denver, CO 80249 and 2 days a week at 3455 Lutheran Parkway building 8 suite 100, Wheatridge, CO 80033 locations

　　Preferred Qualifications:

　　Medical front office experience Good verbal and written communication skills

　　Soft Skills:

　　Able to maintain confidentiality Able to be friendly, helpful, and courteous to patient's in-office and on the phone Ability to understand and perform duties of position Able to complete a complex variety of tasks in an organized manner Thorough knowledge of policies and procedures relating to position Ability to look ahead and monitor the appointment schedule to ensure appointments are scheduled strategically Able to treat patients and staff with consideration and respect Able to multitask and work under pressure

　　Colorado Residents Only: The hourly range for Colorado residents is $16.00 to $27.31 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

　　#RPO #Red