Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work. SM

　　The Associate Patient Care Coordinator is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions.

　　Hours : Monday - Friday, 8:00AM - 5:00PM

　　Location : 3838 Neptune Ave., D-5, Tampa, FL

　　Primary Responsibilities:

　　Greets patients as they arrive and manage appropriate standard wait times

　　Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents

　　Collects co-payments, co-insurance, and deductibles and issues receipts

　　Manages cashier box and daily deposits according to company policies

　　Answers phones and schedules appointments

　　Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed

　　Manages medical records (maintains, files/scans, prepares for schedule)

　　Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.

　　Establish and maintain effective working relationships with patients, employees, and the public

　　Performs all other related duties as assigned

　　What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

　　Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

　　Medical Plan options along with participation in a Health Spending Account or a Health Saving account

　　Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

　　401(k) Savings Plan, Employee Stock Purchase Plan

　　Education Reimbursement

　　Employee Discounts

　　Employee Assistance Program

　　Employee Referral Bonus Program

　　Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

　　More information can be downloaded at: http://uhg.hr/uhgbenefits

　　You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　High School Diploma / GED (or higher)

　　1+ years of experience in healthcare or customer service

　　Basic level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint

　　Preferred Qualifications:

　　Bilingual Spanish/ English

　　1+ years of experience with medical office processes

　　1+ years of experience with insurance verifications

　　1+ years of experience with pre-authorizations and precertification

　　1+ years of related work experience including data entry

　　ICD 10 and CPT coding experience

　　Prior experience with EMR computer applications

　　Previous call center experience using a softphone

　　Working knowledge of medical terminology

　　Soft Skills:

　　Strong communication and customer service skills both in person and via phone

　　Ability to work independently and maintain good judgment and accountability

　　Demonstrated ability to work well with others

　　Strong organizational and time management skills

　　Ability to multi-task and prioritize tasks to meet all deadlines

　　Ability to work well under pressure in a fast-paced environment

　　Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

　　#RPO, #red