Why finance at Stryker?

　　Are you looking for a profitable and growing company with a great culture and reputation? Stryker was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs. Our total rewards offering includes but is not limited to:

　　Employee health insurance, plus additional health insurance - both eligible from your first day of employment Group life insurance and retirement benefits Sports card Social benefits fund - this includes holiday subsidy Tuition reimbursement and access to online platforms with business courses Length of service awards (eligible at 5 years of employment) Corrective eyewear refund Lunch allowance

　　The mission of Associate Manager Query & Resolution (Q&R) is to monitor the requests coming from internal and external stakeholders. This team handles escalations and identifies possible invoice issues in a proactive manner.

　　In this role you will play a critical role to coordinate your team resources while maintaining the team motivated and engaged to perform successfully. You will be the process SME supporting the team developing their process knowledge and guiding them through complex cases. You will also set daily objectives, prioritize, and allocate the work among the team members to ensure SLA's are met or exceeded.

　　Key Activities and Accountabilities

　　Leads a team ranging from 5 to 8 direct reports including coaching, talent development and HR related tasksManages day-to-day operation of P2P Query & Resolution team, setting on-going individual and team objectives, prioritizing work, and optimizing resources to meet or exceed SLA'sDrive escalation of tickets in ServiceNow related to vendor setups, banking details and otherHandles internal and external escalations (vendors & stakeholders), and maintain a high rate of customer satisfactionEnsures all core processes are documented with risk and control points clearly identifiedServes as a Business Partners with addressing actions to ensure prompt issues resolution and timely paymentSupport the team as the process SME to develop the staff process knowledge and provide guidance when working through complex casesSupports staff resource planning, organizing, and monitoring of key processes, including assisting in hiring, training, and evaluating staff, and taking effective actions to address performance mattersEnsure compliance of activities performed by the teams (Group policies, internal controls)

　　People Management

　　Leads and develops the teamDrives improvements in employee engagement (Q12)Ensures that relevant information is communicated to direct reports enabling them to effectively carry out their functionsDelegates tasks in line with skill, knowledge, and ability, where necessary (together with the Manager) identifies skill gaps and training requirementsHandles personnel issues relating to staff conflicts, absenteeism, etc.

　　Education

　　Degree in Finance, Accounting or related fieldProfessional certification in accounting (CPA or equivalent) preferredFluent in English

　　Experience

　　Minimum experience of 3 years in an Accounts Payable lead/senior position (preferably within a SSC) + minimum 3 years of people management experienceMust have internal controls exposure and compliance mindset (SOX control desirable)Good knowledge of USGAAP (preferred)Experience using an ERP systemWorking knowledge of ServiceNow is a plus

　　Competencies

　　Ability to establish and communicate prioritiesAbility to organize resources to achieve objectivesHigh level of honesty, integrity, commitment and responsibilityAbility to manage and motivateAccustomed to working with deadlinesAble to resolve problems and conflicts and a professional and tactful mannerAble to identify and implement innovative solutions to meet business requirements

　　About Stryker

　　Stryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better.

　　The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

　　More information is available at stryker.com