About the Team

　　DashMart is a rapidly growing business vertical within DoorDash, that operates micro-fulfillment centers throughout the United States. We offer fresh & local groceries and household essential items to our customers, and do so reliably and rapidly. The Operational Excellence & People Experience supports DashMart ventures by managing organizational change and comms, standardizing ops processes, providing best in class training, and empowering our Local Ops Leaders and Operators.

　　About the Role

　　We are seeking an experienced and strategic Manager to lead our Change Management, Innovation, and Experimentation teams. In this role, you will oversee two associates, ensuring the successful implementation of initiatives and driving a culture of innovation and experimentation within the organization.

　　In this role, you will act as a people focused Leader who excels in a fast-paced, remote environment and is excited to roll up your sleeves and lead from the front. In this role you will 1/ lead a team of Change Management professionals, 2/ guide the organization's change strategy, and 3/ lead innovation and new experimentation strategy. You'll be a motivational teacher, coach, and strategic partner as we revamp and improve our learning culture to be 1% better every single day.

　　This role can be performed 100% remotely or hybrid with some in-office time depending on individual preference, and will require up to 20% travel time to spend time working alongside local ops. You will report into the Manager, Operational Excellence & Enablement within our DashMart New Business Verticals organization.

　　You’re excited about this opportunity because you will…

　　Own the execution: Drive the growth and strategy of our evolving Change Management team, ensuring its effectiveness across all stages.

　　Lead from the Front: Develop and build quality Change Management teams that can excel in both in-person and remote environments. Adapt to changing needs to keep teams agile and adaptable to meet the evolving needs of our dynamic business.

　　Spearhead DashMart Change: Oversee the DashMart Change Management team, guiding and supporting their endeavors.

　　Focus on key priorities: Set clear direction for your direct reports, including (1) /implementing the 2024-2025 change roadmap, (2)/ support cross functional teams initiatives and (3)/creating new pathways for supporting DashMart.

　　Develop and Implement: Create KPIs to measure the effectiveness of escalation processes and drive continuous improvement.

　　Help Improve Operations: Utilize insights from experimental data to develop actionable recommendations for optimizing operational efficiency.

　　Dream big, execute bigger: Be bold and innovative, leading the charge on implementing our most ambitious initiatives, from new workflows to transformative change processes.

　　We're excited about you because…

　　You're self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day. You have high integrity and are excited to delight customers. You are capable of working independently with remote management.

　　You're scrappy. You are willing to do whatever it takes to get the job done whether it's digging into a new process to determine how best to communicate it to new hires or helping troubleshoot a technical issue. You have a high bandwidth, with the ability to juggle multiple tasks at once.

　　You're a proven leader. You are a servant leader with a high EQ, adept at building relationships. You lead from the front and aren’t afraid to get your hands dirty. You explain the why and bring your teams with you as you determine the best course forward and execute on that strategy.

　　You’re a teacher. You have conducted training and succeeded in high-performance cultures such as tech, retail, restaurant, or warehouse environments. You are capable of absorbing the deep knowledge of subject matter experts in diverse processes across DashMart and then distilling that knowledge down into easily digestible bites.

　　You're organized and data focused. You are proficient in Google Docs and Google Sheets. You are a data-driven decision maker who is comfortable compiling your findings in documentation that can be shared with the broader team.

　　You are a strategic thinker. You're not interested in the status quo. You love thinking about new opportunities or process improvement potential. You know how to identify a problem and work through the solution from A to Z, and more importantly how to explain that thought process to others to obtain buy-in. You are open to feedback and know that the best ideas come through collaborative thinking.

　　About DoorDash

　　At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

　　DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

　　Our Commitment to Diversity and Inclusion

　　We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

　　Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

　　Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

　　If you need any accommodations, please inform your recruiting contact upon initial connection.

　　Compensation

　　The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

　　Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

　　DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

　　In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

　　We expect this position to be filled by 3/17/2024.

　　California Pay Range:

　　$76,500 — $140,600 USD

　　Colorado Pay Range:

　　$76,500 — $126,600 USD

　　Hawaii Pay Range:

　　$76,500 — $119,500 USD

　　New Jersey Pay Range:

　　$76,500 — $140,600 USD

　　New York Pay Range:

　　$76,500 — $140,600 USD

　　Washington Pay Range:

　　$76,500 — $133,600 USD