About this role:

　　Wells Fargo is seeking an Associate Customer Success Representative Spanish in Everyday Banking as part of Consumer and Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.

　　In this role, you will:

　　Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication

　　Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations

　　Regularly receive direction from management, escalate questions and refer more difficult issues to staff

　　Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution

　　Interact with experienced representatives on difficult issues

　　Be responsible for coaching new hires and less experienced staff

　　Respond to inquiries and issues from customers

　　Testing:

　　A pre-employment assessment is required for this position. After submitting your application, please monitor your email for future communications.

　　Must be able to pass the Spanish Speaking Proficiency Exam administered by a third-party vendor and able to service customers in both English and Spanish. Eligible for a 5% language differential.

　　Compensation:

　　Starting rate $20.00 per hourTraining and Schedule:

　　You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.

　　Training class starts on 03/25/2024 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.

　　We're open from Sunday - Saturday, Open 24 Hours. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.

　　Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.

　　Required Qualifications:

　　6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

　　Bilingual speaking proficiency in Spanish/English

　　Desired Qualifications:

　　Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

　　Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management

　　Basic Microsoft Office Skills

　　Ability to navigate multiple computer systems, applications, and utilize search tools to find information

　　Experience delivering results in a fast-paced, deadline driven environment

　　Excellent verbal, written, and interpersonal communication skills

　　Good attention to detail and accuracy skills

　　Ability to quickly learn business operations and processes

　　Job Expectations:

　　Must be able to attend full duration of required training period.

　　Must take and pass required Spanish language assessment

　　Work Location:

　　2202 W. Rose Garden Ln. FL2 Phoenix AZ 85027@RWF22

　　Posting End Date:

　　*Job posting may come down early due to volume of applicants.

　　We Value Diversity

　　At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

　　Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

　　Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

　　Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

　　Applicants with Disabilities

　　To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

　　Drug and Alcohol Policy

　　Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

　　Company: WELLS FARGO BANK

　　Req Number: R-330020

　　Updated: Sun Feb 18 00:00:00 UTC 2024

　　Location: PHOENIX,Arizona