Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

　　We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.

　　A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

　　Job Description

　　To support our extraordinary teams who build great products and contribute to our growth, we're looking to hire Associate Consultant - IT who is based out of in Chennai.

　　Reporting to Assistant Manager & the role involves,

　　What a typical day looks like:Take ownership of user problems and be proactive when dealing with user issues.Monitor all alerts and report any issue that may significantly impact the business.Monitoring, analyzing, troubleshooting problems, providing code fixes and testingCreate/develop/utilize application monitoring solutions to enhance application availability and performance in productionConduct root-cause analysis as and when needed and propose a corrective action planFollow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal teamsResponsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable recordsMaintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.Ensure on-time delivery of all assigned tasks - incidents, problem tickets, etc.Adhere to the defined support delivery process/guidelines like ProblemManagement, Incident Management, Change Management, SLA Compliance, Productivity, other application goals, etc.Identify and learn more about the software used/ supported by the organization.Develop/propose innovative approaches on process improvements & automation possibilitiesWork independently to be able to communicate effectively with users, and development and support teams during downtimes and when there are questions or issues to be addressedThe experience we're looking to add to our team:Qualifications: Bachelor's or Master's in EngineeringOverall 2+ years of min. experience in Ticketing system (Service Now, Jira etc.)Strong Knowledge in SQL, SSIS / SSRS.Intermediate knowledge in Dot NetData Management/ETL projectsExcellent communication, analytical and problem-solving skillsAbility to lead the efficiency improvement ideas and provide required leadership to the team for the sameExhibit a strong sense of urgency for high severity incidentsHighly motivated and eager to be part of the Systems teamInterest in display technologyA passion for finding root cause of problems, even when process is tediousBasic ability to edit dot net scripts a plusR eady to work in rotational shift and shift timings will be 5:30AM to 2:30PM, 2PM to 11PM & 5PM to 2AM What you'll receive for the great work you provide: Health InsurancePaid Time OffNK99

　　Job Category

　　IT

　　Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs.

　　Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: [email protected] . Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.