​Industry Solutions

　　Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

　　Industry Solutions helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

　　Business Applications Practice

　　The Business Applications Practice within Industry Solutions helps customers maximize their investment in Microsoft Dynamics 365 solutions and the full portfolio of Microsoft Products through accelerated implementation and adoption. The Microsoft Business Applications Practice team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services.

　　Working at Microsoft

　　We are part of a diverse and multi-cultural team of customer focused and results-driven influencers. With a growth mindset and collaboration at its core, the domain leverages the unique talents and skills of all individuals to drive success and deliver results.

　　This is your opportunity to work and learn with the foremost Microsoft Dynamics 365 experts on a variety of projects, technologies, and geographies. At Microsoft you will be provided with a range of opportunities for professional and personal development across all our technologies and business. As a member of the Microsoft’s Business Applications Domain, you will work on the largest and most complex customer projects across locations that will make a real difference in millions of people’s lives

　　Empower every person and organization on the planet to achieve more . Our mission statement is a commitment to our customers. We deliver on that commitment by striving to create technology that is accessible to everyone. This is what inspires us, drives our work and pushes us to challenge the status quo every day. At Microsoft, we also work to empower our employees, so that they can achieve more. Our leadership is focused on bringing out the best in our people, supporting their goals, and allowing them to find deep meaning in their work.

　　Growth mind-set: At Microsoft, we’re insatiably curious and continuously learning. We lean into uncertainty, take risks and learn fast from our mistakes. We build on each other’s ideas because we are better together.

　　Customer obsessed: We are passionate about helping our customers achieve more. We listen and learn about our customers with a beginner’s mind; bringing solutions that meet their needs and innovation to surprise and delight them.

　　Diversity and inclusion: We don’t just value differences, we seek them out and invite them in. Microsoft is a place where employees can be who they are. As a result, we have better ideas, better products and our customers are better served.

　　One Microsoft: We are a family of individuals united by one mission. We work together, build on each other’s ideas and collaborate across boundaries to bring the best of Microsoft to our customers as one.

　　Making a difference: We stand in awe of what human’s dare to achieve and we are motivated every day to empower billions of people to achieve more through our technology and innovation. Our employees harness the power to build on the company’s far-reaching momentum and are driven to change the world.

　　We are committed to reinvent business processes and productivity, build the intelligent cloud platform and create more personal computing. These three goals are interconnected; allowing us to attract, develop and retain the best talent to be more innovative in the products and services we develop, in the way we solve problems, and in the way, we serve the needs of an increasingly global and diverse customer and partner base.

　　Responsibilities

　　​Responsibilities

　　Understanding Customer/Partner Technical Environment

　　Gathers and propagates customer/partner insights from a broad range of stakeholders as well as the main business sponsor that will help shape and form both the definition and ongoing execution of the project. Learns to Identify and evaluate industry trends (customer industry verticals, information technology [IT] industry).

　　Works with customer/partner stakeholders (e.g., Enterprise Architects, Security Team, Development Team, Operations Team) and business sponsor to socialize both the business solution and the project approach to determine if changes are needed to the business solution. Where the cost of change is accepted by the customer, shares this feedback with the project team and the broader account team to make the necessary adjustments using mechanisms such as updating the solution approach and projected costs in presales and change requests in delivery.

　　Uses evidence-based approach to function as customer advocate and share insights with Product Engineering teams and the business with a view to improving Microsoft technologies, products, services and offerings such that they can better meet customer/partner needs.

　　Architecture Design and Deployment

　　Leverages a structured approach to architecture projects using existing methodologies (e.g., Waterfall, Agile, Iterative) that make use of existing reference architecture and established architectural styles and design patterns. Builds and maintains an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to ensure the rationale for the business solution's Architecture is known and understood.

　　Defines and documents the Architecture through an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix to communicate the value proposition of the business solution along with the project approach. Leads cost-based and technology-based discussions to explain the architecture in terms of its build, deployment, and ongoing operational use to determine customer appetite for the business solution. Uses a business-value approach that values return on investment (ROI) and customer costs-savings over technical ease of execution.

　　Collaborates with the Project Manager to jointly drive project/technical governance of the design, build, and deployment into use of proof of concepts (POCs) and pilots. Works with customers to understand and demonstrate business value (e.g., release of revenue, cost savings) that the business solution realizes.

　　Works with the business sponsor and customer/partner stakeholders (e.g., Business users, Enterprise Architects, Security Team, Operations Team) to gather and ratify requirements and constraints. Manages and resolves ambiguity in the requirements and constraints and documents assumptions and implications where it cannot be resolved. Maintains the requirements/constraints traceability matrix to prove that solution components have a rationale/justification for inclusion in the Architecture of the business solution. Drives development and execution of Test Plans to prove that each requirement/constraint has been implemented as expected by the customer. Where there are defects, works in close collaboration with the Project Manager and Customer to redress or accept and document the status of the test results.

　　Collaborates with the Bid Team to understand the business solution/problem. Drives agreement, based on the customer’s priorities, requirements/constraints, approach, principles, concepts, and expectations. Builds and documents a realistically costed Solution Approach with traceability of requirements, constraints, decisions, and tradeoffs that balances risk, technical credibility, and technical innovation to meet customer need, predominantly based on existing solution offerings and/or reference architecture. Jointly leads the implementation in close partnership with the Project Manager. Exercises oversight and governance and establishes quality practices and standards to realize the business solution. Uses a cohesive build methodology with an agreed release schedule and timeline so the solution can be transitioned to live operations. Ensures communication of and adherence to the pre-sales value proposition. Works with the Project Manager to highlight where assumptions have proven false. Uses change requests to modify the solution/project approach when needed. As needed, collaborates with Subject Matter Experts to receive specialized advice that can help define the solution and project approach and increase the time to value for the customer.

　　Identifies scenarios that could slow or impede pre-sales/delivery. Orchestrates the broader Microsoft team to address technical blockers and works with account/project team to resolve non-technical issues. Reports significant problems to Microsoft management and escalates when needed. Plans a way forward in complex and ambiguous situations with an innovative approach and durable design. Delegates and uses specialist skills of others to drive technical alignment across internal/external teams. Coordinates disparate approaches into a single plan of action.

　　Works in close collaboration with the Project Manager and Account Team to identify, categorize, and communicate business and technical risks. Defines risk mitigation activities that are foundational to the project plan. Defines risk contingency plans for invocation should the risk occur. 

　　Practice Development

　　Generates new and/or improvements to existing intellectual property. Identifies which ideas should be culled. Drives the re-use of intellectual property and recommends practices in both pre-sales and delivery. Participates and contributes to internal/external communities. Trusted Advisor

　　Develops a network of internal/external relationships to build influence in addressing problems/ blockers and facilitating additional views on the matter of interest. Stays up to date on Microsoft’s technologies, products, and services in order to communicate Microsoft's mission, strategy, and capabilities.

　　Uses evidence-based arguments that articulate complex concepts in a simple manner to respectfully challenge Microsoft and customers/partners when a decision or course of action will not produce optimal results. Serves as the "technical conscience" to challenge the status quo and unrealistic expectations. Proactively resolves conflicts and seeks resolution to balance the overall outcome. Drives consensus where possible and leads decisions to resolve conflict when needed.

　　Understands competitor solutions and identifies how customer business value can be driven through Microsoft's offerings. Steers the customer/partner conversations to the benefits of the solution rather than the features and functionalities.

　　Thought Leadership

　　Shares ideas, insight, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using a thorough knowledge of specific Microsoft products and their context in the competitive landscape.

　　Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with internal team. Acts a mentor to junior colleagues to educate them on technical and non-technical concepts.

　　Pre-Sales

　　Understand customer expectations , pain points and expected business outcomes and envision the best possible solution based on the Microsoft solution stack including Dynamics 365 Customer Engagement and Power Platform

　　Propose the solution to customers , define the solution architecture and estimate the cost and schedule for the implementation of the solution

　　Enable Microsoft Consulting win new customers by providing enterprise class Dynamics 365 Customer Engagement and Power Platform

　　Take accountability for the technical estimates for the solution implementation. Architects are expected to be strong in estimation methods and derive on experience /learning from multiple projects.

　　The individual will have good understanding of Cloud solution implementations and should be adept at proposing solutions for multiple alternate scenarios where customers can accelerate the adoption of the Dynamics 365 Cloud.

　　Solution Delivery

　　Providing technical architecture, requirements and design guidance during the Project Lifecycle during delivery

　　Architect has a good understand of the business outcomes the customer is expecting from the solution and is able to work with the customer to have clearly articulated requirements and solution design in line with business outcomes.

　　Driving successful solution deployments together with wider Microsoft Consulting Services teams working in a globally distributed team across multiple locations.

　　Architects in delivery are accountable for the quality of requirements, solution design and ability to guide their team through the build lifecycle to deliver a solution in line with customer requirements.

　　The architect has to have a good understanding of delivery process and delivery tools like Azure Dev Ops and be able to influence the entire delivery team to adopt the tools and processes for successful delivery.

　　Architects will guide the project teams and customers for planning of Sprints and Iterations of delivery in enterprise scale projects by recommending the correct approach to plan the requirements in the different sprints and iterations. They are able to do this based on a good understanding of the interdependencies between requirements and technical approach required to bring together different components of the solution stack.

　　Quality Assurance

　　Playing a vital part in larger project delivery team to keep the focus on solution quality and delivering to customer requirements as primary objectives.

　　Review Dynamics 365 Customer Engagement and Power Platform Projects for quality assurance on requirements fidelity, best practices, process adherence and proactive technical risk assessment.

　　Architects may also be involved in Partner Advisory and Enablement to review and provide guidance about Solution Architecture and Design on Microsoft Dynamics 365 projects.

　　Other

　　Embody our culture and valuesQualifications

　　Qualifications

　　Required/Minimum Qualifications

　　Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 10+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)

　　OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security)

　　OR equivalent experience.

　　Experience with a Global Systems Integrator , IT Vendor , a Partner on Microsoft technologies implementing enterprise scale Dynamics 365 Solutions. A significant part of the experience should be on Business Applications, CRM solutions.

　　Additional or Preferred Qualifications

　　Ideal candidate should have experience and understanding of the life cycle of IT solutions/ Business Applications implementation including Estimation, Proposal Preparation , Requirements Gathering, Business Process Modelling, Development &Testing, Deployment and Maintenance.

　　Proven track record of Dynamics 365 Customer Engagement and Power Platform solutions preferably in retail/manufacturing/public sector/telecom/ financial services. Hands-on experience in implementation with focus on architecture and solution design.

　　Certifications and/or experience Microsoft Azure, Dynamics 365 Customer Engagement and Power Platform is a plus.

　　Certifications and/or experience in Agile Delivery and DevOps would be desirable.

　　Knowledge and experience in implement other Non Microsoft CRM technologies like SalesForce etc will also be considered.

　　Desirable technical experience includes hands-on expertise in several of the following Microsoft products: Azure Solution development, SQL , Power BI, Logic Apps etc.

　　Good Communication Skills in English both written and spoken. Ability to interact with a global audience of customers, partners and a global team

　　Outstanding ability in developing strategic ongoing customer relationships, gaining trust of stakeholders and respect for the company through technical leadership.

　　Ability to identify technical risks before they occur and to develop mitigation and avoidance strategies

　　IC role, hence should know the art of influence without authority

　　Strong experience in offshore/onsite working model and working with different geographies and cultures.

　　How You Do It

　　Knowledge, Skills, Abilities

　　Architecture Design

　　Artificial Intelligence (AI)

　　Business Analysis

　　Business Knowledge

　　Challenger Mindset

　　Cloud Platform

　　Cloud Security

　　Commercial Technology Acumen

　　Consultative Selling

　　Creativity

　　Data Architecture

　　Databases

　　Decision Making

　　DevOps

　　Driving Insight-Led Conversations

　　Engineering Awareness

　　English Language Proficiency

　　Enterprise Security

　　Executive Presence

　　Formal Presentations

　　Governance Methodology and Practices

　　Innovation & Capability Growth

　　Interpersonal Flexibility

　　Machine Learning

　　Microsoft Products

　　Migration Planning

　　Network Architecture

　　Networking

　　Open Source Platforms

　　Oral Communication

　　Problem Solving

　　Project Management

　　Relationship Management

　　Software Architecture

　　Software Engineering Practices

　　Stakeholder Management

　　Storytelling

　　Strategic Technical Planning

　　Team Orchestration

　　Technical Architecture

　　Technical Communication

　　Technical Solutions

　　Technology Industry Knowledge

　　Trusted Technical Advisor

　　Written Communications

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .