Description

　　Position Title: Assistant Store Manager

　　Status: Hourly, full-time

　　SUPERVISES: Oversee the activities of staff, volunteers, and/or community service personnel.

　　The Salvation Army is an equal opportunity employer.

　　EDUCATION AND WORK EXPERIENCE:

　　High School degree or equivalent

　　Three years of demonstrated experience in a retail environment

　　Strong interpersonal skills

　　Demonstrated knowledge of cash controls and cashier procedures

　　Experience reading computer spreadsheets and working with email, internet skills, Excel, Word, and other computer programs

　　Ability to calculate figures and amounts such as discounts and margins

　　Have a basic working knowledge of office machines

　　Retail and supervisory experience preferred

　　KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

　　Provide leadership and direction to assigned associates. Maintain daily production schedules and ensure safety, quality and production requirements are met. Track and coordinate department manpower, production, and budget. Analyze problems and implement countermeasures to improve department performance. Coordinate with other Assistant Managers and departments.

　　Detail oriented

　　Team player with a spirit of cooperation and work with all others towards goals set by management

　　Ability to communicate to Corps Officers, Business Administrator, Store Manager, employees, customers, and donors in a professional and amiable manner

　　Job requires the ability to analyze information and evaluate results to choose the best solution in solving problems

　　Careful about accuracy, and thorough in completing work tasks

　　Job requires being pleasant with donors, fellow employees and customers, displaying a good natured, cooperative attitude

　　Able to delegate job tasks and give instructions in an oral and/or written manner

　　Self starter

　　Strong use of the English language in verbal communication

　　Good organizational skills

　　Ability to work with the public in a courteous manner

　　Must always exercise patience and be professional

　　Ability to work in a fast-paced environment and maintain poise under pressure

　　Customer service mindset

　　Ability to work with minimum direct supervision in and out of the production and/or warehouse areas

　　Ability to read a map and assist in address location.

　　Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check

　　A valid, in-state license and ability to pass The Salvation Army’s in-house driving test and MVR check

　　If employee owns his/her own vehicle, must possess current auto insurance for instances in which a personal vehicle is used on TSA time and/or business. Please note that TSA adheres to the federal standards regarding mileage reimbursement.

　　SCOPE OF POSITION:

　　The Assistant Manager will work in coordination with the Store Manager in the responsibilities of meeting daily goals, motivation and development of store staff, merchandise organization, production, customer service, and sales while maintaining a clean organized retail setting. When the Store Manager is not on site, the Assistant Manager will be responsible for all daily activities in the store. Will be required to cross train in other Thrift Store departments and provide supervisory coverage in those areas as needed to include but not limited to operating a cash register, stock clothing racks, tag sales floor items, etc.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES:

　　In coordination with and as designated by the Store Manager, oversee:

　　Personnel

　　Plan and prepare work schedules

　　Train new employees and volunteers

　　Demonstrate the highest standards of courtesy with employees, customers, and donors. They will exemplify the highest standards of integrity in leadership and loyalty to the job, supervisor, and to the Corps of The Salvation Army.

　　Be involved in motivating, developing, and directing people as they work, identifying the best people for the job. They will encourage and build mutual trust, respect, and cooperation among team members, actively interacting with employees. Will provide specific written input for annual evaluations of employees and evaluation of volunteers as needed from referring agencies.

　　The Assistant Manager will facilitate regularly scheduled staff meetings to communicate the goals of the organization and recommendations for improving operations. The Assistant Manager will be given an opportunity for input with ideas and concerns that they have regarding the operations.

　　The Assistant Manager shall ensure that all staff and volunteers will be thoroughly orientated in safety and accident policy and procedures as outlined in The Salvation Army Employee Handbook.

　　The Assistant Manager must be willing and able to handle all duties as noted under the Store Associate job descriptions when called upon to do so. The Assistant Manager will have other specific duties as assigned by the Manager. These may include:

　　Coordination of Advertising and Promotions

　　Interviewing and Hiring

　　Building customer loyalty - Actively interact with customers

　　General Responsibilities

　　The Assistant Manager must be cross-trained in all store positions and able to cover open shifts to ensure coverage when needed. The Assistant Manager may also assist in any given position during busy periods (ex. cashiering, stocking, etc.)

　　The Assistant Manager, along with the Store Manager, will be responsible for the opening and closing procedures for the store.

　　The Assistant Manager will delegate the arrangement for seasonal shopping and merchandise availability.

　　The Assistant Manager will work with each supervisor to achieve their department goals.

　　In the absence of the Store Manager, the Assistant Manager will assume all the responsibilities of the Manager.

　　Must be available to attend all regularly scheduled and mandatory staff meetings regardless of whether they are outside a scheduled shift or standard work day.

　　Customer/Community Relations

　　The Assistant Manager is responsible to ensure that all employees positively acknowledge and treat all customers and the public in a courteous manner.

　　Customer complaints will be handled in a professional manner by all staff. The Assistant Manager should personally handle complaints and immediately notify the Store Manager of the facts surrounding the complaint and the disposition thereof.

　　PHYSICAL REQUIREMENTS:

　　Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis

　　Ability to stand for prolonged periods of time on a hard floor

　　Ability to continuously grasp, push, pull objects and reach overhead

　　Ability to repetitively lift 35 lbs.

　　Ability to produce written information such as receipts

　　Ability to understand written information including maps

　　Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is a reasonable and no undue hardship would result.

　　This position description has been assigned to indicate the general nature and level of work performed by employees in this classification. It is not designated to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this position. In addition, the person in this position is expected to cross-train into other areas of the store.

　　THE ASSITANT STORE MANAGER DRESS CODE IS AS FOLLOWS:

　　Be neatly groomed with clean, pressed clothing. Shoes must be appropriate business casual. Name badge or lanyard with title required. These guidelines are subject to change at any time. No distracting or inappropriate jewelry, clothing accessories or hair accessories.

　　BENEFITS:A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

　　Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

　　Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

　　Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

　　Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

　　Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

　　Paid Vacation:

　　Two weeks annually, accruing from day one, for non-exempt positions.

　　Four weeks annually, accruing from day one, for exempt positions.

　　Accrued vacation is eligible for use after six months’ service time.

　　Paid Holidays: 13 designated holidays + 1 floating holiday per year

　　“The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.”

　　Qualifications

　　Experience

　　Required

　　3 years: Employee training and development, customer service, problem solving with different personalities, point of sale systemEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)