About Rivian

　　Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

　　As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

　　Role Summary

　　The Assistant Service Operations Manager requires an experienced professional with high levels of energy and initiative, working knowledge of service processes, strong bias for action, and cross-functional collaboration. To be successful in this role, the ideal candidate must have a customer-first approach, be highly adaptable, thrive in ambiguity, capable of tackling all challenges with a creative and open mindset and subscribe to the core principles of servant leadership. This role reports to the Service Operations Manager.

　　Responsibilities

　　Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded

　　Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.

　　Lead and manage all local operations with a hands-on mindset and servant leadership.

　　Manage and be accountable for high value inventory reconciliation

　　Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams

　　Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations

　　Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties

　　Lead a customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors

　　Fills in for Service Operations Manager in their absence

　　Build a Rivian culture that is inclusive, and maintains high levels of team morale

　　Responsible for ensuring adherence to high standards of safety, cleanliness, and organization

　　Qualifications

　　6+ years of related work experience in automotive, OEM, Tier 1 or related technical field

　　Bachelor's degree or equivalent work experience

　　Ability to have a direct impact on scalability in a complex organization

　　Effectively manage onsite and remote service teams and a driver of people performance

　　Excellent verbal and written and communication skills

　　Detail-oriented with strong analytical and interpersonal skills

　　Outstanding planning and organizational skills with a focus on operational excellence

　　Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)

　　Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact

　　Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines

　　Knowledge of automotive equipment and servicing methods

　　Automotive technical and repair knowledge skills preferred

　　Able and flexible to travel as needed

　　Experience working in start-up environments preferred

　　Experience in leading automotive or high-tech team-orientated, fast-paced work environment

　　Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred

　　Must possess a valid driver's license and clean driving record

　　No driving related suspensions or revocation of