Company Description

　　Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

　　What is in it for you:

　　Subsidized staff accommodation provided on-site for full time status employees

　　One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)

　　Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees

　　Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

　　Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide

　　Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)

　　Comprehensive wellness platform for employee mental health and wellbeing support

　　Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 

　　Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events

　　Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

　　Job Description

　　Are you a service professional with excellent organizational, analytical, and motivational skills? Lead our team of Royal Service Agents who are at the heart of our communication system; experts in all areas able to manage the call center functions, facilitate our curbside operation and provide seamless service to our Guests and Colleagues.

　　Oversee the daily operations of the Royal Service team including but not limited to the operation of the hotel switchboard, dining reservations, pre-registration of loyalty/Keep In Touch guests, Kipsu, and response management of online review platforms.

　　Responsible for the mentorship, motivation, training and development of the Royal Service Agents and Supervisors.

　　Able to analyze guest feedback from a variety of sources such as TrustYou, Kipsu, LQA, SCORE, and online review platforms to identify trends and implement operational changes to satisfy the guest feedback.

　　Act as a Guest Recovery specialist/mentor and ensure all issues are appropriately recorded through SCORE and effectively communicated for appropriate ownership.

　　Liaise with departments to ensure problem free stays by reviewing & communicating trends from RSM data.

　　Ensure updating and the maintenance of the hotel’s telephone system is completed

　　Responsible for performance management including one on one coach & counsel sessions, & maintaining performance logs.

　　Assist the Front Office Manager with tasks such as recruitment, scheduling, payroll and month end commentary.

　　Have a complete knowledge of the hotel’s emergency procedures and promote understanding of the hotel's Emergency Procedures working closely with Security and Engineering on Fire Panel response times.

　　Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering

　　Maximizes results in room up-selling and loyalty program recruitments.

　　Other duties as assigned

　　Qualifications

　　Your skillset includes:

　　Minimum 2 years’ previous supervisory/management experience in Front Office Operations

　　Graduate of Hotel Management or Hospitality program a definite asset

　　Knowledge of computerized Front Office systems required with emphasis in Property Manager

　　Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals.

　　Highly organized, results-oriented with the ability to be flexible and work well under pressure.

　　Solutions-orientated, strong interpersonal skills and problem solving techniques.

　　Ability to focus attention on guests needs, remaining calm and courteous at all times.

　　Comfortable sitting/standing for long periods of the day

　　Additional Information

　　Visa Requirements: Applicants must be legally eligible to work in Canada.

　　Our Commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

　　APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

　　Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

　　About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

　　Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS