POSITION: Assistant Premium Manager

　　DEPARTMENT: Food & Beverage

　　REPORTS TO: Premium Manager

　　FLSA STATUS: Salaried, Exempt

　　Summary

　　As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

　　ASM Global has an excellent and immediate opening for an Assistant Premium Manager at the Thunder Ridge Nature Arena. The Assistant Premium Manager reports to the Premium Services Manager and assist with all Food and Beverage Sales and Operation activities for the Premium Clients (Suites, Loges and Club Seats). This includes all In-house Catering, Third Party Catering, Back Stage Catering, Pre-Event Services, Post-Event Services or any other services designated as “Catering.” The Assistant Premium Manager is responsible for providing the best customer service possible to all Premium and Catering Clients; retaining their support and keep them renewing their contracts. Also managing, recruiting, scheduling, coordinating, training and deploying Premium and Catering staff for all events at the facility or other venues.

　　Essential Duties and Responsibilities

　　Follow weekly work schedule, as assigned.

　　Holding staff accountable for doing their duties properly through training, meetings, and documenting poor behavior including constructive counseling when needed.

　　Assist with the operations of Premium Services and Catering from Set up through Break down of all events.

　　Supervise employees and ensure all company policies and procedures are followed.

　　Responsible for accuracy and completion of opening and closing duties, deliver and transfer of inventory, cash and company assets (equipment, keys, small wares, etc.) of all staff.

　　Supervise bar operations such as proper pouring of alcohol, cash handling, maintaining of inventory, monitoring compliance of State Liquor Laws and company policies, staff open and closure duties, customer service, etc.

　　Responsible for training staff members in proper Customer Service to ensure prompt and friendly service.

　　Assist with all catering functions and willingness to perform all positions required (bartender, server, suite runner, suite attendant, etc.).

　　Assists in controlling food and beverage costs. Monitors waste.

　　Oversees uniform control on banquet items.

　　Act as a liaison between event staff, kitchen staff and guests.

　　Work with Kitchen and Warehouse for proper set up of Premium and Catering Events including selection of buffet items, number of guests, timing, etc.

　　Attend the weekly Events Meeting and the weekly Food and Beverage Meeting

　　Participate as needed in the Monthly Inventory.

　　Participate as needed in Internal/Corporate Audits, Bars Audits, Health Department Inspections and any other audit as required by State and Local Agencies as well as ASM Global/Savor. Insure that all staff has current food safety certification and/or ServSafe Alcohol. Insure that all areas in Premium and Catering are Inspection Ready at all times.

　　Must be available to work nights, early mornings, weekends and holidays along with normal business hours.

　　Ensure compliance of all local, state, federal and company policies and laws.

　　Any other duties as assigned

　　Qualifications

　　Highly motivated, self-directed, personable, positive and hard working.

　　Education and/or Experience

　　High School Diploma Required. Bachelor’s degree preferred.

　　2 to 4 years’ experience in food and beverage service.

　　Skills and Abilities

　　Detailed oriented and able to perform independently with minimal supervision.

　　Must have excellent time-management skills

　　Strong communication skills and works well in a team-oriented environment.

　　Highly skilled in computer and digital programs

　　Certificates, Licenses, Registrations

　　Maintain ServSafe Manager, ServSafe Alcohol and ServSafe Allergens Certifications.NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

　　ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

　　Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

　　Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.