Reference #: a1b08bce-9efe-428e-8271-303398bb81ecDescription

　　Northwest Assistant Managers support managers in leading the office and team in areas of customer experience, production and sales, community relations and operations. This position assists with leading the office team and achieving the overall sales performance goals of the office.Essential Functions* Responsible for leading the team members of the office* Resolve or escalate issues referred by the office team* Help facilitate team meetings/huddles* Assist with implementation of Northwest's strategic business plan and marketing initiatives* Maintain community presence and involvement* Communicate with customers to recognize cross-selling opportunities* Educate and/or refer Northwest solutions that meet our customer/client needs through the Northwest 360 model - bank, borrow, invest, and insure* Contribute to the overall sales performance of the office team* Originate and process consumer loan requests* Review and coach to the Northwest scorecard to ensure office goals are achieved* Supervise and guide the office's success of operations and audit goals* Perform all retail office responsibilities as needed* Conduct in person and outbound business calls/referrals for acquisitions and retention* Able to work evening hours and weekends as scheduled or assigned* Oversee onboarding of new and existing customers/clients* Onboard and supervise training of new employees* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency* Work as part of a team* Work with on-site equipment* Complete other duties and special projects as requested by management

　　QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Education

　　High School Diploma or equivalent preferred

　　Preferred Work Experience

　　Banking or retail experience2 - 6 years Sales experienceCustomer Service experience2 - 6 years Supervisory experience

　　General Employee Knowledge, Skills, and Abilities

　　Ability to establish effective working relationships among team members and participate in solving problems and making decisionsAbility to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or writtenAbility to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and informationAbility to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and informationAbility to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areasAdditional Knowledge, Skills and Abilities

　　Knowledge of all job related operating systems including Teller, Platform, and Lending Systems

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　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtheranc of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities