Job Summary:

　　JOB DESCRIPTION – ASSISTANT MANAGER, BOX OFFICE

　　Location: Vancouver, BC ( On-site)

　　Division: Ticketmaster Canada

　　Line Manager: Box Office Manager

　　Contract Terms: Fixed-term (10 months) , Full-time, 37.5 hours per week

　　THE TEAM

　　We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.   

　　THE JOB

　　The Assistant Manager will support Box Office operations across various locations in and around the Vancouver area. Supporting in collaboration with the Box Office Manager as well as independ en tly.

　　WHAT YOU WILL BE DOING

　　Aid the Box Office Manager with all aspects of the Box Office operation including the recruiting, scheduling, training, and managing of staff.

　　Assist with implementation of Box Office policies and procedures.

　　Supervise and run various local box offices as deemed needed by the Box Office Manager.

　　Maintain a positive and proactive approach to ticketing activities a strong commitment to superior customer service.

　　Cash control, balancing and related administrative functions.

　　Monitoring staff performance to ensure high levels of customer service are being maintained .

　　Dealing with and resolving customer service issues relating to Box Office operations.

　　Ticket processing and in-person ticket sales.

　　Process in house ticketing requests.

　　Work with the Operation Support teams and aid them with various tasks related to but not exclusive to the local box office events.

　　Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, and team support as needed.  

　　WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

　　Minimum 1 year of customer service or/or Supervisor experience – previous Box Office experience is a plus!

　　Experience with resolving customer issues in a timely and professional manner is required .

　　Ability to reliably travel, and work on-site. Including but not limited to theaters , stadiums, outdoor venues and in an office.

　　Must be able to sit for extended periods of time, at a computer/desk station.

　　Must have flexible schedule, this role requires evenings, weekends and holidays.

　　Knowledge of Ticketmaster POS system and software is an asset.

　　Must be detail-oriented with the ability to multi-task and juggle competing priorities    

　　Strong verbal and written communication skills  

　　A passion for live events – music, pop culture, arts and theatre, and family events!  

　　LIFE AT TICKETMASTER

　　We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

　　Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision .

　　We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

　　Our work is guided by our values:

　　Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

　　Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

　　Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

　　Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

　　EQUAL OPPORTUNITIES

　　We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife . As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

　　Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [email protected] . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

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　　The expected compensation for this position in British Columbia is:

　　$24.00 CAD per hour.

　　**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the British Columbia Pay Transparency Act. It is estimated based on what a successful British Columbia applicant might be paid. It assumes that the successful candidate will be in British Columbia or perform the position from British Columbia. Similar positions located outside of British Columbia will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Pay Transparency Act, a potential new employee’s salary history will not be used in compensation decisions.

　　About Us

　　Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

　　We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

　　There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.