Hilton Atlanta (https://www.hilton.com/en/hotels/atlahhh-hilton-atlanta/?SEO\_id=GMB-AMER-HH-ATLAHHH&y\_source=1\_MTIyMDg1MS03MTUtbG9jYXRpb24ud2Vic2l0ZQ==) , located off I-75, within six blocks of downtown attractions like Centennial Olympic Park and the Georgia Aquarium. We’re connected via skywalk to Peachtree Center and the MARTA station, linking to Atlanta Airport. We are looking for an Assistant Director of Front Office to join the team!

　　What are the benefits of working for Hilton?*

　　Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

　　· Go Hilton travel program: 100 nights of discounted travel

　　· Access to your pay when you need it through DailyPay

　　· Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!

　　· Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents

　　· Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications

　　· Flexible shifts and days off

　　· Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare

　　· Mental health resources including free counseling through our Employee Assistance Program

　　· Best-in-Class Paid Time Off (PTO)

　　· 401K plan and company match to help save for your retirement

　　*Available benefits may vary depending upon property-specific terms and conditions of employment

　　An Assistant Director of Front Office is responsible for assisting in the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

　　What will I be doing?

　　As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

　　Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitationAssist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and rewardMonitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordinglyOversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guestsInitiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenueEnsure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and eventsRun and complete daily reports, analyze data and make decisions based on dataResolve guest issues and concerns to guest satisfactionRecruit, interview and train team membersWhat are we looking for?

　　Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

　　Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:

　　QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for Hilton?

　　Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

　　Job: Guest Services, Operations, and Front Office

　　Title: Assistant Director of Front Office - Hilton Atlanta

　　Location: null

　　Requisition ID: HOT0A909

　　EOE/AA/Disabled/Veterans