Job ID12276LocationCase Main CampusFull/Part TimeFull-TimeRegular/TemporaryRegularJob DescriptionPOSITION OBJECTIVEWorking under coordinated supervision of the Maltz Performing Arts Center Director and the Maltz/ Tinkham Veal University Center Executive Director, the Marketing and Box Office Assistant Director will oversee the day-to-day operations of the ticketing department for events located at the Maltz Performing Arts Center. The Marketing and Box Office Assistant Director will provide defined operational and sales support for ticketed events while also defining and executing a strategic marketing plan designed to expand the reach of performing arts ticket sales and as a rental venue.ESSENTIAL FUNCTIONSDevelop and lead marketing and communication action plan items and initiatives which support public engagement, organizational values, and current strategic plan. Establish policies, procedures, and best practices for the distribution of a wide variety of messages and information. 10%Identify, explore, and coordinate marketing and communication opportunities. Plan, design, write, edit, and manage the production of print, electronic media and web-based communications (electronic newsletters, magazines, brochures, annual reports, displays, training materials, press releases, donor correspondence, research briefs, policy briefs, etc.). 20%Manage the MPAC/university brand, ensuring consistency in visual brand elements as well as written tone, and other branding guidelines. Assures design integrity, visual quality, effective communication, etc. of all marketing and communication projects to complement and support activities across the university. 10%Contribute marketing information, analysis, and recommendations to strategic thinking and direction; establish marketing objectives in line with performing arts center objectives. Assist and provide University Marketing and Communications (UMC) and external media with information on MPAC activities to promote performing arts center initiatives at the local, regional, and national levels. 10%Oversees day to day box office functions and acts as system administrator for the in-house ticketing system for the Maltz Performing Arts while providing the highest level of customer service. Develop and implement box office policies and procedures with centers management. Provide budget and budget forecasts. Forecast ticket selling, and report needs as well as hardware, staffing and support necessary to deliver on contracted expectations for internal and external clients. 15%Manage box office finances. Collect all ticket monies according to university procedures. Reconcile daily ticket sales, receipts, and deposits. Maintain records of sales by event. Maintain credit card and digital compliance for all web and phone transactions. Work with Utech to ensure software and hardware meet all University standards. With the finance department, resolve all patron credit card disputes as they arise. 10%Manage the build all ticketing offers for events as contracted by internal and external clients in the ticketing system including seat manifests, price tables, holds/kills, discounts, pre-sales, livestream, and other ticketing functions. Oversee will-call and complimentary ticket requests system and coordinate billing/tracking. Investigate and resolve ticket sales issues and complaints providing closure to issues and document issues into the database for tracking purposes. 15%Manage Box Office staff daily to ensure efficient customer service and timely service deliverables. Coordinate staff schedules for live events, phone service, live streaming, and digital ticketing services. Manage Box Office and Administrative Coordinator and over ten student staff to meet all internal and external client and patron needs. Manage staff for box office/ticketing sales, ticket problem resolution, social media co