Area Service Representative - Rochester, NY

　　General Information

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　　City

　　Rochester, Webster

　　State/Province

　　New York

　　Country

　　United States

　　Department

　　Service Delivery

　　Date

　　Monday, January 22, 2024

　　Working time

　　Full-time

　　Ref#

　　20032244

　　Job Level

　　Individual Contributor

　　Job Type

　　Experienced

　　Job Field

　　Service Delivery

　　Seniority Level

　　Associate

　　Currency

　　USD - United States - US

　　Annual Base Salary Minimum

　　31,080

　　Annual Base Salary Maximum

　　62,160

　　The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .

　　Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

　　Description & Requirement

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　　About Xerox Holdings Corporation

　　For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

　　We are looking for an enthusiastic, well organized, and proactive individual, ready to take on a challenge within the Delivery Operations department at Xerox. The job holder will be part of the Document, Design and Scanning Production team supporting a variety of projects. Our ideal candidate has great customer service skills and is an excellent interpersonal communicator.

　　Primary Responsibilities:

　　Travel to end-customer locationstodeterminerequired scanning services,communicatingwith different stakeholdersand deliveringa defined solutionwhileworking with partners.

　　Become the subject matter expert on the defined solution for the client.

　　Assistwith the preparation, planning and delivery of scanning services at end customer locations or at off-site locations.

　　Responsible for handling job tickets and seeing them through to completion and delivery.

　　Maintain and update various trackers and stock levels of paper, stationary, print toners to ensure jobs are logged and billed correctly and that the print room is fully operational.

　　May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals, andmaintainingschedules.

　　Complete Print Production work with a limited degree of supervision andutilizeproblem solving skills toidentifynewandinnovative approaches.

　　Skills and Qualifications:

　　Experience managing onsite operations for scanning and digitizing client email and other documentation.  

　　Adapts departmental plans and priorities to address resource and operational challenges.

　　Uses critical thinking skills to make informed decisions guided by policies,procedures,and business plan.

　　Ability to manage and prioritize workloads to meet contractualService Level Agreements

　　Proven ability to work under pressure, handling multiple tasks to ensuretimelycompletion of all activities.

　　Analyzescomplex technical problems and delivers solutions where precedent may not exist.

　　Additional Benefits:

　　Substantial growth opportunities for future career development within a supportive and collaborative company culture

　　Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.

　　Paid time off, plus holidays and personal days.

　　#LI-MC1

　　Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.