Area Guardian Office Manager

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　　Area Guardian Office Manager

　　Salary

　　$64,959.00 - $98,661.00 Annually

　　Location

　　Franklin County, PA

　　Job Type

　　Civil Service Permanent Full-Time

　　Job Number

　　CS-2023-71652-40210

　　Department

　　Department of Human Services

　　Division

　　HS Div Spt Srvs

　　Opening Date

　　01/17/2024

　　Closing Date

　　1/31/2024 11:59 PM Eastern

　　Job Code

　　40210

　　Position Number

　　00069238

　　Union

　　Non Union

　　Bargaining Unit

　　A3

　　Pay Group

　　ST08

　　Bureau / Division Code

　　00211742

　　Bureau / Division

　　Bureau of Administrative Service/Division of Support Services

　　Worksite Address

　　South Mountain Restoration Center

　　Worksite Address

　　10058 South Mountain Road

　　City

　　South Mountain, Pennsylvania

　　Zip Code

　　17261

　　Contact Name

　　Christie Sharma

　　Contact Email

　　[email protected]

　　Description

　　Benefits

　　Questions

　　THE POSITION

　　A new and exciting opportunity awaits you! The Department of Human Services is seeking a Area Guardian Office Manager with strong leadership skills to join its dynamic team of professionals. This position can be headquartered at any of the assigned facilities listed in the Description of Work section. If you are a motivated individual looking to take the next step in your career, apply today to join our department!

　　DESCRIPTION OF WORK

　　As an Area Guardian Office Manager, you will be responsible for the supervision and management of facility guardian offices, located in the geographic area of the Commonwealth, which provide financial planning and management of competent and incompetent clients' funds. In this role, you will direct, develop, and implement both policies and procedures of the Guardianship Program and the Bureau of Administrative Services. Other key responsibilities of the position include reviewing and evaluating the financial accountability and program effectiveness of the financial planning for and the management of client's funds at assigned facilities which include Wernersville State Hospital, South Mountain Restoration Center, and Norristown State Hospital.

　　Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00069238) .

　　Work Schedule and Additional Information:

　　Full-time employment

　　Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.

　　Telework:The employee in this position is required to visit/work at each of their assigned facilities at least once per month (more if/as needed). The remaining time will be work from home (telework). In order to telework, you must have a securely configured high-speed internet connection.

　　Salary: In some cases, the starting salary may be non-negotiable.

　　Work Location: This position will be headquartered at one of the following worksite locations:

　　Wernersville State Hospital, 160 Main Street, Wernersville, PA 19565 (Berks County)

　　South Mountain Restoration Center, 10058 S. Mountain Road, South Mountain, PA 17261 (Franklin County)

　　Norristown State Hospital, 1001 Sterigere Street, Norristown, PA 19401 (Montgomery County)

　　You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

　　REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

　　QUALIFICATIONS

　　Minimum Experience and Training Requirements:

　　One year as a Facility Guardian Officer; or

　　Two years of professional financial planning or accounting experience; or

　　An equivalent combination of experience and training.

　　Other Requirements:

　　You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

　　You must be able to perform essential job functions.

　　How to Apply:

　　Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

　　If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

　　Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

　　Failure to comply with the above application requirements may eliminate you from consideration for this position.

　　Veterans:

　　Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .

　　Telecommunications Relay Service (TRS):

　　711 (hearing and speech disabilities or other individuals).

　　If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

　　The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

　　EXAMINATION INFORMATION

　　Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

　　Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

　　Your score is valid for this specific posting only.

　　You must provide complete and accurate information or:

　　your score may be lower than deserved.

　　you may be disqualified.

　　You may only apply/test once for this posting.

　　Your results will be provided via email.

　　Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

　　Health & Wellness

　　We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

　　Compensation & Financial Planning

　　We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

　　Work/Life Balance

　　We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

　　Values and Culture

　　We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

　　Employee Perks

　　Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

　　For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

　　*Eligibility rules apply.

　　01

　　Have you been employed by the Commonwealth of Pennsylvania as a Facility Guardian Officer for one or more years full-time?

　　Yes

　　No

　　02

　　If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

　　03

　　How much full-time professional financial planning or accounting experience do you possess?

　　2 years or more

　　1 but less than 2 years

　　Less than 1 year

　　None

　　04

　　If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

　　05

　　How many semester credits of graduate level coursework have you completed in business administration, accounting, finance, business management, or a related field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

　　If your education was acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

　　30 credits or more

　　Less than 30 credits

　　None

　　06

　　CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

　　All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

　　Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

　　If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

　　If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

　　Yes

　　07

　　CS-40210 WB1 – FINANCIAL COUNSELING

　　Provide financial counseling to clients, clients' families, staff, attorneys, brokers, realtors, appraisers, and financial directors regarding a client's current and projected needs, spending patterns, and availability of assets.

　　Levels of Performance

　　Select the Level of Performance that best describes your claim.

　　A. I have experience providing financial counseling to clients or other relevant parties.

　　B. I have experience providing counseling NOT related to financial matters to clients or other relevant parties.

　　C. I have successfully completed college-level coursework related to financial counseling or financial planning.

　　D. I have NO experience or coursework related to this work behavior.

　　08

　　CS-EXPERIENCE DETAILS V1 WB 1 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

　　The name(s) of the employer(s) where you gained this experience.

　　Your experience providing counseling, including the type.

　　To whom you have provided counseling.

　　The actual duties you performed and level of responsibility.

　　09

　　CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

　　College/University

　　Course Title(s)

　　Credits/Clock Hours

　　10

　　CS-40210 WB2 – PROGRAM EVALUATION

　　Evaluates work methods and procedures to identify strengths, weaknesses, opportunities, and challenges of the Guardianship Program. Recommends and provides guidance and tools for implementing new or updated work processes, rules, policies, and procedures to create a more efficient and effective program.

　　Levels of Performance

　　Select the Level of Performance that best describes your claim.

　　A. I have experience evaluating work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. I was responsible for developing tools such as plans of action or process maps and providing recommendations and guidance for implementing new or updated work processes, rules, policies, and procedures.

　　B. I have experience evaluating work methods and procedures to identify strengths, weaknesses, opportunities, and challenges. I was responsible for providing recommendations to create more efficiency and effectiveness; however, someone else developed tools and provided guidance for implementing new or updated work processes, rules, policies, and procedures.

　　C. I have successfully completed college-level coursework related to program evaluation, program analysis, project monitoring and evaluation, or evaluation theory, design, and methods.

　　D. I have NO experience or coursework related to this work behavior

　　11

　　CS-EXPERIENCE DETAILS V1 WB 2 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

　　The name(s) of the employer(s) where you gained this experience.

　　Your experience evaluating work methods and procedures to identify strengths, weaknesses, opportunities, and challenges.

　　Your experience developing tools such as plans of action or process maps.

　　Your experience providing recommendations and guidance for implementing new or updated work processes, rules, policies, and procedures.

　　Your level of responsibility.

　　12

　　CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

　　College/University

　　Course Title(s)

　　Credits/Clock Hours

　　13

　　CS-40210 WB3 – SUPERVISION

　　Perform the full range of supervisory duties. This includes planning, delegating, and reviewing work; establishing priorities and timeframes for completion of work; providing guidance to staff on complex problems; approving/denying leave; evaluating employee performance; resolving complaints and grievances and taking disciplinary actions; interviewing and recommending selection of applicants; and identifying training needs and providing training to staff.

　　Levels of Performance

　　Select the Level of Performance that best describes your claim.

　　A. I have experience performing the full range of supervisory duties which included planning and delegating work; approving/denying leave; evaluating employee performance; resolving complaints and grievances and taking disciplinary actions; and interviewing and recommending applicant selection.

　　B. I have experience as a lead worker which included reviewing work for accuracy and timeliness and providing training to staff.

　　C. I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience in a work setting.

　　D. I have NO experience or training related to this work behavior.

　　14

　　CS-EXPERIENCE DETAILS V1 WB 3 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

　　The name(s) of the employer(s) where you gained this experience.

　　Your duties as a supervisor (evaluating employee performance, approving/denying leave, resolving grievances and taking disciplinary actions, etc.).

　　Your duties as a lead worker (reviewing work for accuracy, providing training, etc.).

　　Your specific responsibilities.

　　15

　　CS-EDUCATION If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

　　Training Source

　　Course Title(s)

　　Credits/Clock Hours

　　Required Question

　　Agency

　　Commonwealth of Pennsylvania

　　Address

　　613 North Street

　　Harrisburg, Pennsylvania, 17120

　　Website

　　http://www.employment.pa.gov